Customer Service Training

Basic Principles of Customer Service

A series of ten trainings that cover a range of topics from "Accountability" to "Working with Difficult Customers", including telephone and email etiquette trainings for all employees who work in an office setting.

Learn More About Customer Service

Customer Service and Telephone Etiquette Training (PowerPoint) 
Customer Service: We're in The "People" Business
Customer Service Tips
The Customer Service Hall of Infamy
Telephone Etiquette and Customer Service Training (Booklet) 
Tips on What Customers Want
Ways to Show Your Customers That You Care 

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