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Customer Service Training: Proactivity

Instructions

Follow the Learning Model

Prepare: Spend at least 30 minutes thoroughly studying the information listed below.

Teach One Another: Spend 10-15 minutes teaching the associated principle to an individual or group.

Ponder and Prove: Reflect on each principle and complete an improvement goal.

Definition of Proactive

Of a person, policy, or action: creating or controlling a situation by causing something to happen rather than responding to it after it has happened.

Questions

  • How does our gift of agency relate to being proactive?
  • What are the benefits when it comes to being proactive?
  • How would you respond to an employee who proactively served you?
  • How do you see church leaders of this dispensation and those in New Testament times act proactively?

Quotes

"Real freedom is creative, proactive, and will take me into new territories. I am not free if my freedom is predicated on reacting to my past." -Kenny Loggins
"The proactive approach to a mistake is to acknowledge it instantly, correct and learn from it." -Stephen R. Covey
"The weaker mind reacts." -Toba Beta
"Remember, action today can prevent a crisis tomorrow." -Steve Shallenberger

Church Quotes and Scriptures

"If you stumble, rise up, go on." -President Boyd K. Packer
"Live your life to be a good example of what you believe." -Elder Robert D. Hales
"We can become the masters of our own destinies by practicing self-discipline and by setting worthy goals that will lead to higher ground so that we can become what our Heavenly Father wants us to become." -Elder M. Russell Ballard
"To reach a goal you have never before attained, you must do things you have never done before." -Elder Richard G. Scott
"Your Eternal destiny will not be the result of chance but of choice. It is never too late to choose eternal life." -Randall K. Bennett

Scriptures

Videos

Websites