Training Material

DEFINITION:

The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.

QUESTIONS:

  • How can effective communication resolve concerns?
  • What experiences have you had when trying to communicate with businesses and communication has been poor? What resulted from those exchanges?
  • Why does effective communication benefit both you and the person with whom you are communicating?   

QUOTES:

"Communication-the human connection-is the key to personal and career success." -Paul J. Meyer 
"The basic building block of good communications is the feeling that every human being is unique and of value." -Author Unknown 
"The most important thing in communication is hearing what isn't said." -Peter Drucker 
"We have two ears and one mouth so that we can listen twice as much as we speak." -Epictetus 
"You cannot truly listen to anyone and do anything else at the same time." -M. Scott Peck 

LDS/RELIGIOUS QUOTES:

"True disciples of Jesus Christ seek to follow His example in the ways they communicate. Their communications, both verbal and nonverbal, are to be kind, compassionate, and helpful, reflecting a love for Heavenly Father's children and an understanding that all people are brothers and sisters." -L. Lionel Kendrick (To view the complete address, "Christlike Communications", click here.) 
"Kind words can be short and easy to speak, but their echoes are truly endless." -Mother Theresa  

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