Training Material
DEFINITION:
The act or process of using words, sounds, signs, or behaviors to express or exchange information or to express your ideas, thoughts, feelings, etc., to someone else.
QUESTIONS:
- How can effective communication resolve concerns?
- What experiences have you had when trying to communicate with businesses and communication has been poor? What resulted from those exchanges?
- Why does effective communication benefit both you and the person with whom you are communicating?
QUOTES:
"Communication-the human connection-is the key to personal and career success." -Paul J. Meyer
"The basic building block of good communications is the feeling that every human being is unique and of value." -Author Unknown
"The most important thing in communication is hearing what isn't said." -Peter Drucker
"We have two ears and one mouth so that we can listen twice as much as we speak." -Epictetus
"You cannot truly listen to anyone and do anything else at the same time." -M. Scott Peck
LDS/RELIGIOUS QUOTES:
"True disciples of Jesus Christ seek to follow His example in the ways they communicate. Their communications, both verbal and nonverbal, are to be kind, compassionate, and helpful, reflecting a love for Heavenly Father's children and an understanding that all people are brothers and sisters." -L. Lionel Kendrick (To view the complete address, "Christlike Communications", click here.)
"Kind words can be short and easy to speak, but their echoes are truly endless." -Mother Theresa
SCRIPTURES:
WEBSITES:
- Effective Communication in Customer Service
- 15 Customer Service Skills that Every Employee Needs
- A Listening Ear
VIDEOS:
- Communication Skills Training
- 10 Ways to Have a Better Conversation (TED)
- How to Speak so that People Will Listen (TED)
- 7 Ways to Make a Conversation With Anyone (TED)
ADDITIONAL RESOURCES