Email Etiquette

CARTOONS

• Reply All
• Choose Your Words Carefully
• Weddings

QUESTIONS TO CONSIDER

• Why should we care about the quality of the emails we send to our customers?
• What do I like about the emails that I receive?
• What do I dislike about the emails people send to me?

RESOURCES TO READ AND HIGHLIGHT

• 6 Ways to Improve Your E-mail Messages
• Email Courtesy Suggestions
• Email Etiquette for Professionals: 19 Essential Ground Rules
• Email Tips
• Email Etiquette 101
• Email Etiquette: Owl at Purdue
• Email Etiquette: Why is it Important?

THINK ABOUT IT

• What do my emails look and sound like? Do they appear and sound professionally written? What is my tone?
• What are you going to do to improve? Write down just two specific goals and put them on a sticky note at your desk, on your monitor, or somewhere you will see it often. Keep it there for two weeks. (Sample goal: Proofread all emails before I send them, checking for spelling errors, correct tone, and professional language.