Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics, at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. 

Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial conversations in mind that will help you fully apply the skills you will learn, and measure the effectiveness of the training.

Crucial Conversations - Overview

Crucial Conversations - Model Poster

Crucial Conversations - Book-Discussion Questions

Crucial Conversations - Role-Plays

Crucial Conversations - Presentation


The single biggest problem in communication is the illusion that it has taken place. – George Bernard Shaw

Our lives begin to end the day we become silent about things that matter. – Martin Luther King, Jr.

The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind. – William James


Video Vault: Crucial Conversations

Mastering the Art of Crucial Conversations | Joseph Grenny

Crucial Conversations | Joseph Grenny

Crucial Conversations | Al Switzler  

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