(To request the certified course, please contact Bryan Ellis in the HR Office. Bryan is a certified facilitator for Crucial Conversations.) 

Crucial Conversations teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics, at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment. 

Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial conversations in mind that will help you fully apply the skills you will learn, and measure the effectiveness of the training.

Crucial Conversations - Overview 
Crucial Conversations - Model Poster 
Crucial Conversations - Book-Discussion Questions 
Crucial Conversations - Role-Plays 
Crucial Conversations - Presentation


The single biggest problem in communication is the illusion that it has taken place. (George Bernard Shaw)

The greatest discovery of my generation is that a human being can alter his life by altering his attitudes of mind. (William James)


Mastering the Art of Crucial Conversations | Joseph Grenny 
Crucial Conversations | Joseph Grenny 
Crucial Conversations | Al Switzler