Crucial Conversations

Training Course


Crucial Conversations is a two-day course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics-at all levels of your organization. By learning how to speak and be heard (and encouraging others to do the same), you'll begin to surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

The Crucial Conversations Training provides high-leverage skills for individuals, teams, and organizations that under­ communicate, withhold information, or fail to act with unity and conviction. Throughout the training you will have the opportunity to apply Crucial Conversations principles and skills to real life challenges you may be facing.


Crucial Conversations teaches participants how to:

  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making
  • Build acceptance rather than resistance
  • Resolve individual and group disagreements

To make your training experience as beneficial to you as possible, you should come prepared with a few potential crucial conversations in mind that will help you fully apply the skills you will learn, and measure the effectiveness of the training.