When Natalie Gay took the lead over campus tours in 2017, she knew that something needed to change. At the time, tours began at the university’s Admissions Office. While typically spacious and orderly, the office became claustrophobic and exhausting when a group of 57 prospective students entered and only 12 could sit in chairs. The change Natalie envisioned is now embodied in Brigham Young University-Idaho’s Welcome Center, located in the Hyrum G. Manwaring Center (MC). Complete with an 80-person seating capacity, fireplace rooms, and a central campus location, visitors are greeted with warmth, comfort, and the Spirit as soon as they begin their touring experience.