Resolve Holds

Learn how to resolve registration holds while signing up for classes, and who to contact.

What is the purpose of a hold?

Holds are placed on your account to ensure you are prepared to register for courses each semester. Holds will prevent you from registering if they are not resolved. Depending on the hold, you can still drop courses with holds but you cannot add a course.

Every hold has a specific office that has the ability to assist with the hold. For questions regarding a hold please contact the associated office.

How do I resolve a hold?

You can resolve holds in the Holds tab or the Student tab on your BYU-I account. You will need to resolve each hold individually.

Click “Resolve” and fill out the necessary information.
If the hold is still there after completing it, click the orange “Refresh Holds” button and it should disappear.

image of the registration page with instructions on how to resolve holds

Common Holds


Academic Advising Hold Office: Advising Contact: advising@byui.edu or 208-496-1411	Academic Success Plan Office: Advising Contact: advising@byui.edu or 208-496-1411	CES Honor Hold Office: Student Honor Office Contact: sho@byui.edu or 208-496-9300
Continuing Endorsement Hold Office: Student Honor Office Contact: sho@byui.edu or 208-496-9300	Emergency Contact Info Office: Student Records and Registration Contact: registrar@byui.edu or 208-496-1000	Financial Responsibility Office: Accounting Contact: financialservices@byui.edu or 208-496-1411
Graduation Applicant Office: Student Records and Registration (Degree Verification) Contact:graduation@byui.edu or 208-496-1017	High Credit Restriction Office: Advising Contact: advising@byui.edu or 208-496-1411	Housing Hold Office: Housing Office Contact: housing@byui.edu or 208-496-9220
Past Due Debt Office: Accounting Contact: financialservices@byui.edu or 208-496-1411	Student Honor Hold Office: Student Honor Office Contact sho@byui.edu or 208-496-1411	Student Health Plan Hold Office: Student Health Center Contact: 208-496-9330