Frequently Asked Questions
All BYU-I students assigned to a track, and registered for a minimum of six credits, are eligible for counseling. Non-student spouses of students are only eligible for marital counseling.
To avoid being ticketed, try to park in the temporary parking spaces in front of the Student Health Center reserved for SHC patients. If you are unable to park in one of these spots, temporary passes are available at our reception desk.
Once you have been added to the wait list it typically takes about two weeks to meet with your counselor or therapist, but this largely depends on your availability, how quickly appointment times become available, and if you have requested a specific counselor.
There are many things you can do to help a friend or loved one. Our How to Help page offers guidelines on when and how to refer a friend or loved one.
If you miss an individual counseling appointment without contacting our office in advance to cancel or reschedule, you may be charged $10 to your student account and lose your appointment spot. If you miss an appointment with one of our medical providers, you may be charged $20 to your student account.
Anything you and your counselor discuss will be held in strict confidence. Your counselor may occasionally consult with another Counseling Center counselor or with a consulting physician. Your counselor will release no information concerning you or your treatment to persons outside the Counseling Center except under special conditions.
You can either call our office at 208.496.9370 or stop by in person on the second floor of the Student Health Center to schedule an appointment.
If you are eligible, Counseling Center services are available at no charge to you. However, if you miss a scheduled appointment without contacting our office in advance, $10 may be charged to your student account. If you are referred and scheduled to meet with the physician, there is a $10 fee. If you miss your medical appointment without contacting our office in advance, $20 may be charged to your student account. Additionally, there are a few at-cost fees for some psychological testing. Again, all fees will be charged to your student account. The Counseling Center does not cover costs associated with outside resources or treatments, nor does it accept insurance or bill insurance providers.