Frequently Asked Questions

What are your hours?

Student Health Center

  • Mon, Wed, Thu, Fri: 8am-5pm
  • Tuesday: 8am-11:15am, 12:15pm-5pm
  • We are closed on Tuesday from 11:15am–12:15pm for Devotional.


  • Mon, Thu, Fri: 9am-5pm
  • Wednesday: 9:30am-5pm
  • Tuesday: 9am-11:15am, 12:15pm-5pm
  • We are closed on Tuesday from 11:15am-12:15pm for Devotional.

Do I need a TB test?

All missionaries need to have a TB test upon returning from a mission regardless of where they have served. Also those who have lived in or traveled outside of the United States need to have a TB test.

Why can't I get a TB test on Thursday?

A TB test must be checked 48-72 hours after being administered. The Student Health Center is only open Monday-Friday.

Who can be seen at the Health Center?

Only students of the university and their dependents can be seen at the Health Center.

What happens if I cannot make it to my appointment?

If you are unable to make your appointment, contact the Health Center immediately.
You will be charged a $10 fine if you do not show up for your appointment or cancel less than an hour before.

What vaccines do you have?

We offer the following immunizations:

  • Hepatitis A
  • Hepatitis B
  • Combination Hepatitis A and B
  • Meningococcal Meningitis
  • MMR (Measles, Mumps, and Rubella)
  • Polio
  • Tdap (Tetanus, Diphtheria, Pertussis)
  • Typhoid
  • Influenza (Seasonal)

How do I pay for my visit to The Health Center?

Any charges you incur at the Student Health Center will be placed on your student account. You can pay outstanding balances on your student account at the cashier's office in the Kimball building, or you may pay the balance online.

Does the Student Health Center see patients with private insurance?

Yes. We are currently billing and contracting with most major insurance companies.

What is a "co-pay" and how much is it?

  • A co-payment, or "co-pay", is a fixed dollar amount (for example $20 or $30) you pay for specified covered services such as a doctor office visit.
  • If you have the Student Health Plan and visit the Student Health Center, there is a $10 co-pay.

For more information, please visit our Billing and Insurance Page.

Where is my Health Plan Card?

If you have the Student Health Plan and would like an insurance card, login at to print out or request your insurance card.

How do I find my Health Plan Policy Number?

If you have your Health Plan Card:

  • Policy number should be displayed and marked appropriately.

No Health Plan Card:

  • You will need to contact Deseret Mutual for access to your policy number. 1-800-777-3622

How does my health plan work if I'm out of state?

  • If you are out of state, you are covered by the Away From Campus health plan option
  • From the Student Health Plan Handbook:

"If you are away from Rexburg, you may receive your medical care from any qualified, appropriately licensed medical provider. However, it will be to your advantage to use providers who are part of Deseret Mutual's national Preferred Provider Network whenever possible."

"You must still preauthorize any care you receive outside of the SHC, other than emergency and well-baby care."

For information about providers in your area, please call the appropriate telephone number. Be sure to identify yourself as a participant in a Deseret Mutual plan.

  • Hawaii:
    • MDX (formerly Queen's Health Care Plan Network) 1-808-293-3970
  • Idaho and Utah:
    • Deseret Mutual Contracted Providers 1-800-777-3622
    • (click on "Find a Provider")
  • All other states:
    • First Health Medical Network 1-800-226-5116
    • (Page 19 For more information, please refer to: Student Health Plan Handbook)

How do I locate the BYU-Idaho Health Plan Manual online?

Visit this page and select the Student Health Plan handbook that correlates with the current year.