Online Course Maintenance Requests

A maintenance request is a small-scale, ready-to-implement change to an online course. Requests are made through the course maintenance form and completed by a course support specialist after receiving any required approval from the Course Council (see the Course Update Policy for more information about what approvals are required). Online instructors, Course Council members, and even online students can submit requests.

Large-scale changes to a course are managed as an improvement project and require thoughtful input from all council members. Improvement projects are scheduled in advance to ensure appropriate time and resources can be dedicated to the project. See the improvement project page for more information.

This deadline is the last day to submit maintenance requests and make sure the changes show up in sections the following semester. Maintenance requests submitted after the deadline are not guaranteed to appear in sections the following semester, though they will appear in sections two semesters after submission (ex: a change requested after the deadline during Winter semester will appear in sections the following Fall semester.)

The maintenance deadline exists to ensure course changes are implemented and reviewed before sections are created from the reference course. After sections have been created, changes made to the reference course won't appear for students until the next time sections are made. Course Council members and online instructors should be aware of this deadline each semester and ensure essential changes are requested before it passes.

The Course Support Team processes maintenance requests in an established process:

1. A course support specialist reviews the ticket and determines the cause of the issue.
2. Once the issue is identified, the specialist requests approval from the Course Council to implement the request as outlined in the Course Update Policy.
3. Upon approval, the specialist makes the change and documents it.
4. A team lead double-checks the change for technical accuracy, appropriate approval, and completeness.
5. The ticket is closed and the requester receives a confirmation email.

Course Council members may edit the reference course in accordance with the Reference Course Editing Policy. Contact your Course Council Designer for more information.