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Additional IT Resources

BYU-Idaho offers services to meet many technological needs, including audio/visual, I-Learn, Canvas, repair services, and more.

Available Resources

Thank you for visiting the BYU-Idaho IT website. If you need to speak to someone directly, please contact Technology Support at (208) 496-1411. To request a service or to submit a ticket, please visit the Request a Service page.
BYU-Idaho has audio and visual equipment available for students and employees to rent. The AV Services team is responsible for several technology aspects at BYU-Idaho, including filming weekly devotionals and assisting the BYU-Idaho community with equipment usage.

They are open on Monday through Saturday from 8:00 a.m. to 10:00 p.m. If you have any questions, please contact them at (208) 496-3150, or visit the Audio and Visual Services site.
The University Bookstore, located in the Manwaring Center, includes Employee Cell Phone Services. They offer cell phone services to full-time employees. For more information about the cell phone services available for full-time employees, please visit Employee Phone Plan webpage. 

Employee Cell Phone Services is open on Monday through Friday from 8:00 a.m. to 5:00 p.m. and on Saturday from 11:00 a.m. to 3:00 p.m. They are closed on Sunday. You can contact Employee Cell Phone Services at (208) 496-3469.
BYU-Idaho's Human Resources (HR) department oversees the interviewing, hiring, and on-boarding of new employees and faculty. HR is also responsible for managing employee relations across BYU-Idaho, training and developing employees, and managing and dispersing the benefits (i.e. retirement, health, dental, vision) that BYU-Idaho offers its employees.

If you have questions, you can contact them at (208) 496-1700, or check out the Human Resources page.
As of Fall 2018, BYU-Idaho has started to transition to a new Learning Management System (LMS) called “Canvas.” For more information about the transition to Canvas, visit the I-Learn Canvas Update page.

Previously, BYU-Idaho used a LMS called “Brightspace,” or I-Learn 3.0. I-Learn 3.0 performed faster than its predecessors, offered an intuitive interface when accessed via mobile phones and tables, and better met the requirements set by the Americans with Disabilities Act (ADA). We have transitioned to Canvas because it met all of the previous requirements and maintained a more user-friendly interface.
Canvas was officially announced as BYU-Idaho’s newest Learning Management System (LMS) in Fall 2018. Canvas provides intuitive functionality in features such as a student cell phone app, to-do calendar, streamlined grading, and a what-if calculator. but has a simpler user-friendly experience. Results of evaluations and pilots show that the program has the support of students, faculty, and online faculty.

For more information about the transition to Canvas, visit the I-Learn Canvas Update page.
I-Plan is an online tool for academic planning at BYU-Idaho. You can use this tool to create grad plans, take career assessment tests, and match with majors and careers that fit with your aptitudes and interests. Additionally, you can use I-Plan to find internships, connect with professionals in your chosen field, and learn important information (i.e. salary, industry growth, job openings) about your chosen career.

To learn more about I-Plan, call the BYU-Idaho Support Center at (208) 496-1411 or visit I-Plan.
The Mac Lab hosts Apple computers and technology for BYU-Idaho students and employees. This technology is backed with trained lab assistants who can help you with the Adobe Creative Cloud, Microsoft Office, Wacom Tablets, 3D printing, and equipment checkout.

They are open on Monday through Thursday from 7:00 a.m. to 11:30 p.m., and on Friday through Saturday from 7:00 a.m. to 9:00 p.m. If you have questions, please visit them in 140A MCK, or contact them by calling (208) 496-9550, emailing cameras@byui.edu, or visiting the Mac Lab.
If you are a Pathway student in the United States experiencing technical difficulties contact the Pathway Support Center at (208) 496-9898.

If you are a Pathway student outside of the United States, call the toll free number at (855) 994-6721. Once there, you will be matched with an academic advisor who can help you set academic plans and help you work through technical difficulties.
Technology Support is designed to provide technology-related support to the university. They fulfill both service requests and incident support. Service requests generally include network activation, account creation, new hardware acquisitions, upgrades and so on. Incident support requests include troubleshooting computer programs and other issues. 

They are open Monday through Friday from 8:00 a.m. to 5:00 p.m. If you would like to set up an appointment with a Technology Support specialist, please call (208) 496-1411.
The University Bookstore, located in the Manwaring Center, offers technology sale, service, and support. The Technology Repair Services team sells both PC and Apple computers. The store also sells various computer accessories such as cables, external drives, and keyboards. The team offers Apple-certified repairs for Macs. 

Technology Repair Services is open on Monday through Friday from 8:00 a.m. to 5:00 p.m. and on Saturday from 11:00 a.m. to 3:00 p.m. They are closed on Sunday. You can contact Technology Repair Services at (208) 496-3461
Workday is a “cloud-based” HR tracking system through which the Human Resources department hires employees, maintains timecards, and handles payroll procedures. It has been implemented to increase efficiency, improve accuracy, and help BYU-Idaho become a more environmentally-friendly institution. 

If you have difficulty using Workday, get help by calling (208) 496-1411.