Thank you for visiting the BYU-Idaho IT website. If you can't find what you're looking for, visit our "How to Find a Solution" page. If you need to speak to someone directly, please visit the "Support" page or use the Live Chat tab on the right. To request a service or to submit a ticket, please visit the "Request a Service" page.
It is located on the third floor of the McKay Library and can be reached at (208) 496-7230.
For additional information/help, please call the University Store at (208) 496-3400, or visit it on the second floor of the Manwaring Center.
On the individual level, the Support Center answers simple questions, transfers callers to appropriate departments, and provides callers with friendly customer service.
On a departmental level, the Support Center eases the workload of more task-specific employees by taking calls, answering simple questions, and transferring callers to other departments when appropriate.
Lastly, in doing all of these things, the Support Center helps the BYU-I community by ensuring that everything runs smoothly and efficiently.
- Equella and Kaltura
- Microsoft Office
- Adobe Connect
- Video and Audio Editing
- Up-and-Coming Technologies
For further information, please visit the FTC in McKay 355, or give them a call at (208) 496-7230.
Additionally, I-Learn 3.0 will perform faster than either of its predecessors, will offer an intuitive interface when accessed via mobile phones and tablets, and will better meet the requirements set by the Americans with Disabilities Act (ADA). Lastly, I-Learn 3.0 will come complete with several third-party learning applications that will encourage learning in ways that are in agreement with BYU-Idaho’s Learning Model.
Students can also use I-Plan to find internships, connect with professionals in their chosen fields, and learn important information (average salary, industry growth, job openings, etc) about their chosen careers.
They are open from 8 A.M. to 10 P.M. Monday through Thursday, and from 8 A.M. to 7 P.M. on Fridays and Saturdays.
In order to improve customer service and support, the TSC has joined forces with the BYU-Idaho Support Center. The BSC acts as the first line (Level 1) of support for all technology and IT-related questions. The TSC is the second line (Level 2) of support. Generally, the TSC provides technology-related support and guidance for more complex incidents or problems. These may include hardware and software issues, electronic equipment problems, or system complications. You can contact the TSC at (208) 496-1411.