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Thank you for visiting the BYU-Idaho IT website. If you can't find what you're looking for, visit our "How to Find a Solution" page. If you need to speak to someone directly, please visit the "Support" page or use the Live Chat tab on the right. To request a service or to submit a ticket, please visit the "Request a Service" page.

Academic Technology Center (ATC):
The Academic Technology Center exists to help students, student employees, and full-time staff by supplying them with necessary technology and training them in its use. Its staff is also available to answer questions related to I-Learn, Pathway, and online instruction.

It is located on the third floor of the McKay Library and can be reached at (208) 496-7230.
AV Services (Rental Equipment):
BYU-Idaho has several pieces of audiovisual (AV) equipment available for rental by employees and students alike. The AV Services team is responsible for several crucial aspects of life at BYU-Idaho, including filming weekly devotionals and assisting the BYU-Idaho community with equipment usage.
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Bookstore - Computers Area:
Within the University Store is a section devoted solely to the sale and servicing of computers. Both PC and Apple computers are available for sale. In addition to computers, the store also sells various computer accessories such as cables, external drives, and keyboards.

For additional information/help, please call the University Store at (208) 496-3400, or visit it on the second floor of the Manwaring Center.
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BYU-Idaho Support Center (BSC):
IT has joined forces with the BYU-Idaho Support Center in order to assist BYU-Idaho employees on individual, departmental, and communal levels.

On the individual level, the Support Center answers simple questions, transfers callers to appropriate departments, and provides callers with friendly customer service.
On a departmental level, the Support Center eases the workload of more task-specific employees by taking calls, answering simple questions, and transferring callers to other departments when appropriate.
Lastly, in doing all of these things, the Support Center helps the BYU-I community by ensuring that everything runs smoothly and efficiently.
Faculty Technology Center (FTC):
The Faculty Technology Center is available to train faculty on the usage of the various technologies used at BYU-Idaho. They offer tutorials and help with the following programs:
  • I-Learn
  • Equella and Kaltura
  • iClicker
  • Microsoft Office
  • Adobe Connect
  • Video and Audio Editing
  • Up-and-Coming Technologies

For further information, please visit the FTC in McKay 355, or give them a call at (208) 496-7230.
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Human Resources:
BYU-Idaho's Human Resources (HR) department is in charge of the interviewing, hiring, and onboarding of new employees and faculty. HR is also responsible for managing employee relations across BYU-Idaho, training and developing employees, and managing and dispersing the benefits - retirement, health, dental, vision, etc - that BYU-Idaho offers its employees.
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I-Learn 3.0:
I-Learn 3.0 marks the transition of I-Learn 2.0 from the BrainHoney Learning Management System (LMS) to a new LMS called Brightspace. It is the culmination of years of research and testing, all done in order to find a system that can meet the escalating needs of the university. Enrollment rates are steadily rising, and projections show that it will only continue to grow. I-Learn 3.0 is fully equipped to handle those escalating enrollment numbers.

Additionally, I-Learn 3.0 will perform faster than either of its predecessors, will offer an intuitive interface when accessed via mobile phones and tablets, and will better meet the requirements set by the Americans with Disabilities Act (ADA). Lastly, I-Learn 3.0 will come complete with several third-party learning applications that will encourage learning in ways that are in agreement with BYU-Idaho’s Learning Model.
I-Plan:
I-Plan is BYU-Idaho’s upcoming “life management” software. Essentially, I-Plan takes the enormous task of future-mapping and places it directly at a student’s fingertips. Once it is implemented, students will be able to create grad plans, take career assessment tests, and be matched with majors and careers that fit their aptitudes and interests.

Students can also use I-Plan to find internships, connect with professionals in their chosen fields, and learn important information (average salary, industry growth, job openings, etc) about their chosen careers.
Student Technology Center (STC):
The Student Technology Center is staffed by specialists in a variety of media programs. If you have any questions about the use of iWorks, iLife, Adobe Creative Cloud, Microsoft Office Suite, and more, visit them at McKay 140A to get help.

They are open from 8 A.M. to 10 P.M. Monday through Thursday, and from 8 A.M. to 7 P.M. on Fridays and Saturdays.
Technology Support Center (TSC):
The Technology Support Center is designed to provide technology-related support to the university community. The TSC fulfills both service requests and incident support. Service requests generally include network activation, account creation, new hardware acquisitions and upgrades, etc; on the other hand, incident support requests include troubleshooting computer programs and other issues.

In order to improve customer service and support, the TSC has joined forces with the BYU-Idaho Support Center. The BSC acts as the first line (Level 1) of support for all technology and IT-related questions. The TSC is the second line (Level 2) of support. Generally, the TSC provides technology-related support and guidance for more complex incidents or problems. These may include hardware and software issues, electronic equipment problems, or system complications.
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Workday:
Workday is a “cloud-based” HR tracking system through which the Human Resources department hires employees, maintains timecards, and handles payroll procedures. It has been implemented to increase efficiency and accuracy, and to help BYU-I become a more environmentally-friendly institution.
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