Technical Help
Contact IT Support via chat, phone, text, or Facebook.
Support Hours
Support is available at the following times.
Monday - Friday: 7:00 a.m. - 8:00 p.m.
Saturday: 10 a.m. - 4 p.m.
Sunday: Closed
Closed for Devotional, Forum Hour, and University holidays.
All Times are USA Mountain Time.
Campus Students and Employees
BYU-Idaho campus students or employees use the BYU-Idaho login
This audience typically includes students who attend classes on campus and employees of BYU-Idaho. Log in with your BYU-Idaho username and password.
Online and BYU-Pathway Worldwide Students
If your student portal looks like this use the BYU-Idaho login.
This audience includes online degree-seeking students who typically receive their Online Student Update emails from BYU-Idaho and contact BYU-Idaho Support for assistance. Log in with your BYU-Idaho username and password.
If your student portal looks like this use the BYU-Pathway Worldwide login.
This audience includes online degree-seeking students who typically receive their Online Student Update emails from BYU-Pathway and contact BYU-Pathway Support for assistance. Log in with your Church account username and password.
I'm Not Sure
If you don’t know which login to use please contact support using the contact options above.