Contact Name
Dani Riddle
Company
Everlast Brands (Dry It Center, Flood & Fire Solutions, Flat Rate Metal)
Contact Phone Number
Text 409-239-9667
Address
568 W 19th St, Idaho Falls, ID 83402
Email Address
dani@dryitcenter.com
Job Title
Office Manager
Job Description
We’re hiring a highly organized Job Flow & Revenue Manager to run the day-to-day front-end operations of our restoration company. This role is ideal for someone with experience as a Restoration Coordinator, Office Manager, Dispatch Manager, Operations Manager, Project Coordinator, Claims Coordinator, Insurance Billing Specialist, AR Specialist, or Customer Service Manager.
You’ll manage job intake, dispatch, insurance communication, billing, and accounts receivable to keep projects moving and revenue flowing.
Key Responsibilities
● Answer inbound calls, texts, and emails from customers
● Qualify new jobs and dispatch crews quickly and accurately
● Act as a Dispatch Manager / Job Coordinator to keep jobs moving smoothly
● Communicate with customers and provide clear updates
● Use CRM/job management software (Xcelerate or similar) to track job flow
● Assist with estimating and invoicing using Xactimate (training available)
● Work with insurance adjusters as a Claims Coordinator / Insurance Billing Specialist
● Ensure documentation, approvals, and job milestones are complete
● Create invoices within 24–48 hours of job completion
● Collect deposits, deductibles, and balances
● Manage Accounts Receivable (AR) and follow up on unpaid invoices
● Help coordinate and share on-call schedule for emergency response
Requirements/Qualifications
What We’re Looking For
● Strong organization and multitasking skills
● Great communication and customer service ability
● Comfortable in a fast-paced restoration, construction, or service environment
● Experience in restoration, dispatch, insurance billing, AR, or operations preferred
● Familiar with Xactimate, CRM systems, or scheduling software (a plus, not required)
● Reliable, accountable, and solution-oriented
Why This Role Matters
● Keeps jobs organized and on schedule
● Improves customer experience and communication
● Supports crews with clear job setup and documentation
● Helps ensure invoices are accurate and paid on time
● Direct impact on company revenue and growth
Growth & Benefits
● Growth opportunities into Operations Manager or Office Manager leadership roles
● Training provided on restoration workflows, CRM systems, and insurance billing
● Health insurance
● Dental insurance
● Vision insurance
● Flexible scheduling
Non-Negotiables
● Unanswered inbound communications
● Missed on-call coverage
● Invoices delayed beyond 48 hours without approval
● Cash not followed up on
Why This Role Matters
This is not an admin role. This is a revenue-critical position that directly impacts growth, cash flow, and reputation. High performers in this role gain real influence and long-term opportunity.
Start Date
ASAP
Duration/End Date
N/A
Hours
40-50 per week
Pay/Wage
Base Salary + Commission = $40,000-$50,000 /year
Guaranteed = $20,000-$25,000/year +Commission = TOTAL $40,000-$50,000/year
Pay: $20.00 - $25.00 per hour
How to Apply: All postings are currently on Indeed at this link: https://www.indeed.com/cmp/Flood-and-Fire-Solutions?campaignid=mobvjcmp&from=mobviewjob&tk=1ji5pr8dhjiuk80a&fromjk=18440d0d7bfa1740
Application Deadline: Wanting to hire within 1-2 weeks.
Other Questions/Comments:
Who we are looking for: Semi-passive job seekers who are wanting a place to stay and grow!