Frequently Asked Questions
Will there be theatrical smoke and haze at this event?
Events with theatrical smoke use a water-based smoke or haze. If you have special concerns, please contact the Ticket Office at (208) 496-3170 before purchasing tickets for the event.
Is parking available for graduation and other events?
Click on the link below for parking guidelines: https://maps.byui.edu/interactive-map/?showLayer=Event Parking .
The following services have been made available for events at the BYU-Idaho Center:
- ADA accessible parking in the lot south of the building
- Drop-off zones adjacent to the facility
How do I find the building on campus that I need?
Campus map. https://maps.byui.edu/interactive-map/
What hotel accommodations are available in Rexburg?
A listing of local accommodations can be found on the Rexburg Chamber of Commerce website.
How do I obtain a wheelchair?
Wheelchairs are only available for temporary use in the BYU-Idaho Center. Wheelchairs can be acquired by going to the Ticket Office in the BYU-Idaho Center. They are to be used for transportation of persons with mobility impairments to assist them to their seating area. Patrons should bring their own wheelchair if they need transportation from their vehicle to the facility. Wheelchair escorts are not provided. Please bring a Photo ID to check out a wheelchair.
It is important to notify the Ticket Office at the time of purchase of your access needs including seating, assistive listening, or other needs. Each individual with ADA seating accommodations may have a maximum of three companions in the same area.
When can I take pictures?
The camera policy for most events is NO picture taking or audio or video recording. You may to asked to put away your phone or other device at these events. If you have questions, contact the Ticket Office at the event location.
What time do the doors open?
Doors open 30 minutes before showtime except in the BYU-Idaho Center where doors open 1 hour before the start of the event.
Does my small child need a ticket?
All patrons entering the building are required to have a ticket. Children under two years of age generally do not need a ticket, however, most events at BYU-Idaho have an age restriction. Many performances are not recommended/not allowed for children under the age of six. Please check with the Ticket Office or the ticket website if you are unsure if a performance is appropriate for younger audience members.
Can I exchange my tickets for another show or receive a refund for any tickets I do not use?
There are no refunds given. Tickets may be exchanged for the same event shown on multiple nights. Before purchasing tickets, carefully review your event and seat selection for correctness.
Can I bring food or drink to events?
No food or drinks are allowed into most campus events.
What happens if I arrive late to a performance?
For most events you may lose your seating if you are not in your seat 10 minutes before the start of the performance. Those tickets are released to those waiting in the stand-by line. Theatre events have a no-admittance policy once the play has begun. For music events you will be allowed to enter when there is a break in the music.
Seating is not released in the BYU-Idaho Center or the Hart Auditorium.
We encourage you to arrive at least 30 minutes prior to an event to ensure that you are in your seat at the proper time. Parking can be difficult to find close to curtain time.
What about program content?
The BYU-Idaho Ticket Office does not sponsor any events. The Ticket Office is solely a service operation for other programming organizations. Although the Ticket Office tries to be knowledgeable about all the events for which it provides ticketing services, questions or concerns about specific program content or selection should be directed to the sponsoring organization.
What Is Will Call?
Will Call is when your tickets are waiting for you at the Ticket Office. The person whose name is on the order is the only one allowed to pick up those tickets unless another name was given at the time of order. Mobile Delivery is also an option.
What is Print @ Home?
Print @ Home is a new delivery option available on some events. When ordering, you have the option to pick your delivery method. These tickets, often called "e-tickets", are emailed to you from the ticket office and can be printed on your home printer. Tickets will be scanned at the event for verification.
What if I print more than one copy of my Print @ Home ticket or a photocopy is made?
All tickets are scanned upon entry. Only the first scan of the barcode on your ticket will be admitted. Reprinting the same barcode is illegal and subject to prosecution.
Because of this scanning process, if you have already scanned your ticket for entry and need to leave for any reason, please have an usher mark or scan your ticket for re-entry.
Why isn't Print @ Home available for all events?
The only events not requiring tickets are Outdoor Activities or Catering events. In this case, your name will be on a list for you to check in when you arrive at the event.
How do I know my order went through and that I have tickets?
You will receive an email comfirmation.
What is proper "theater etiquette" when attending an event?
We wish for every guest to have a wonderful, unforgettable experience during their visit. To provide that assurance, all noise-making devices (cell phones) are to be turned off. Guests should remain seated during all productions while keeping chatter to a very minimal level. If you need to leave the venue for any reason, please do so in between songs, scenes, performances, etc.
Cough drops and other noises made by food or beverage consumption can also be a distraction, so we ask that you keep this in mind during the show.
How do I dress for this performance?
Dress for events is specified on the tickets for the event. There are two main types of dress, these are Event and Classroom.
Follow the guides for ordinary student dress and grooming which can be found at the dress and grooming standards page.
Men should wear: Dress pants or a suit with a collared shirt, tie, and dress shoes.
Women should wear: Modest dress, skirt or dress pants, a blouse, and dress shoes.
I am a student, how many tickets can I purchase?
Students are allowed to purchase two tickets at the student price if the other ticket is for a BYU-I student. If not, the non-student ticket will be charged at the community patron price.