USING THE SERVICE STATUS DASHBOARD
I.T. posts the status of major services on the IT Service Status dashboard. The dashboard is located in the upper-righthand corner of the BYU-Idaho I.T. main page. When you click on a service, you will be routed to the I.T. Twitter feed that will give you information about the affected service.
Service Status Definitions
|The service is functioning normally.|
|The service is experiencing a minor issue. The issue generally only affects a small group of users.|
|The service is experiencing a major issue and is not currently available to most or all users.|
SERVICE STATUS ISSUES
I.T. diligently monitors the status of the systems and servers that run most of the I.T. services a t BYU-Idaho. However, there are times when you may experience a problem with a system. To report a suspected issue, please follow the process outlined below.
During Normal Business Hours
You can contact technology support at (208) 496-1411 on Monday from 7:00 a.m. to 6:00 p.m., on Tuesdays through Fridays from 7:00 a.m. to 11:00 p.m., and on Saturdays from 11:00 a.m. to 11:00 p.m. If you call and hear an automated message confirming that we are already aware of the problem, you can hang up. Otherwise, please provide as much information as possible so support can accurately relay the information to I.T.
You can receive technology support from the Help Desk in the Manwaring Center on Monday through Friday from 8:00 a.m. to 5:00 p.m.
You can use the Live Chat function located on the right-hand side of every BYU-Idaho page.
Outside Normal Business Hours
If you encounter a service outage outside of normal business hours, please message technology support by using the Live Chat feature located on the right-hand side of every BYU-Idaho website page.
If you are a current Pathway student experiencing technical difficulties, please contact the Pathway Support Center.
COMMUNICATING SERVICE STATUS ISSUES
University Advisory Email
If a service has experienced a major problem or an outage, the University will send a university-wide email to all affected, making sure they have the latest information.
If a major problem or outage occurs to an I.T. service, I.T. will regularly post information on the I.T. social media platforms. These platforms include Twitter, Facebook, and Instagram.
Minor incidents and additional other critical information may also be posted to I.T.’s social media pages.
I.T.’s social media pages also include a variety of tips, tricks, and links to articles that will help you get the most out of BYU-Idaho technology services.
If a service is experiencing a major problem or an outage, I.T. will post information in the I.T. Newsroom, located on the top of the BYU-Idaho I.T. main page.