If you are having difficulty sending and/or receiving emails from your BYU-Idaho account, it is probably because a pop-up blocker on your computer is preventing this from happening. How you can disable the pop-up blocker varies depending on your Internet browser.

Google Chrome

  1. Open Google Chrome.
  2. Go to the Chrome menu and click “Settings.”
  3. Click “Show advanced settings...” at the bottom of the page.
  4. Under “Privacy,” click “Content settings…”.
  5. Under “Pop-ups,” select the “Allow all sites…” radio button.


  1. Open Safari.
  2. Select “Safari” from the menu at the top of the screen.
  3. Select “Preferences” from the “Safari” menu.
  4. The “Preferences” pane will open. Click “Security.”
  5. Uncheck the “block pop-up Windows” box.

Internet Explorer

  1. Open Internet Explorer.
  2. Select “Tools” from the bar at the top of the screen.
  3. Select “pop-up blocker” from the “Tools” menu.
  4. Select “turn off pop up blocker” from the “pop-up blocker” menu.