FAQs for Student Employees
Why is 2FA being implemented?
We are adding this security measure to help keep your personal information as safe as possible. Even if someone else knows your username and password, they will not be able to get into your account unless they also have the device that you use to authenticate.
How often will I need to authenticate?
Each authentication lasts for 30 days. That means that unless you’ve recently cleared your history or cache, you’re using a new Internet browser, or you’re using Incognito mode, you will only have to go through the process every 30 days per device.
EXAMPLE: If you authenticated from your computer in Google Chrome, you would be authenticated for your computer and Google Chrome for 30 days. However, if you tried to access your BYU-Idaho account from the same computer later in the day, but used Safari instead of Google Chrome, you would need to authenticate again. You would then be authenticated for your home computer, for both Google Chrome and Safari, for 30 days. Within those 30 days, you would only need to authenticate again if you used a new device (e.g., a library computer) or another new browser.
Let’s say that 15 days later, you cleared your cache after an I-Learn maintenance. You would then need to authenticate again, and the 30-day period would restart.
How do I set up 2FA?
NOTE: The instructions below are only for those who wish to use Duo Mobile's push notifications as their authentication method. We recommend push notifications, as they are the easiest and fastest way of authenticating; however, if you do not have a smartphone or do not wish to use push notifications, you can authenticate via a passcode sent through text messaging or a phone call.
To set up 2FA on August 10:
1. Log in to your BYU-Idaho account.
2. Click "Start setup."
3. Click "Mobile phone."
4. Enter your phone number.
5. Verify that the phone number you entered is correct, then click "Continue."
6. Choose the type of phone you are enrolling, then click "Continue."
7. Download the Duo Mobile app, then click "I have Duo Mobile installed."
8. Follow the onscreen instructions to scan the barcode, then click "Continue."
9. Click "Finish Enrollment."
10. You'll be taken to the main 2FA screen. This is the screen you'll see every time you need to authenticate. Click "Remember me for 30 days" to save your authentication for that Internet browser, and that device, for 30 days.
11. Click "Send me a push."
12. You'll receive a push notification asking you to verify that you are the person currently trying to access your account. Open the notification and tap the green check mark.
NOTE: If you receive a notification like this when you are not trying to log in to your account, it means that someone is trying to get into your account. Open the notification and tap the red X to deny the request, and make sure to change your BYU-Idaho password as soon as possible.
You're now set up with 2FA and logged in to your account! You'll only need to do this when logging in to your BYU-Idaho account every 30 days per device and browser.
Why don’t all students need to enroll in 2FA?
As a student employee, you have access to secure information and systems that most students do not. Additionally, you are on BYU-Idaho’s payroll, which means that you have more sensitive information (e.g., bank account information) stored in our systems than most students do. This means that protecting your account is of critical importance to the university.
When will 2FA be implemented for me?
2FA for student employees will be implemented on August 10.
Do I need to enroll in 2FA if I am not coming back to work for the Fall semester?
If you are a current student employee who does not plan to work for BYU-Idaho in the Fall, you will not need to enroll in 2FA. However, please tell your supervisor if you do not plan to come back to work for the Fall so you are not automatically enrolled in 2FA by mistake.
Will I need to authenticate from the Testing Center?
No. We recognize that you will not be able to bring any authentication devices with you into the Testing Center, and so authentication in the Testing Center will not be required.
What if I get an authentication notice when I’m not trying to log in to my account?
This means that someone is trying to get into your account. Deny the login request, and immediately change your BYU-Idaho password.
Will I need to authenticate when using an on-campus network?
Yes. However, you will not need to authenticate when using a work computer that is “wired,” or plugged in, to an Internet connection. For example, if you were using a work computer during your shift you would not need to authenticate. However, when you left work, went to class, and started using your personal computer in class, you would need to authenticate if you had not authenticated for that computer and browser in the last 30 days.