Find a Solution

Most of the basic technical issues students and employees encounter while attending BYU-Idaho can be resolved by using IT’s self-help articles. Explore the self-help categories to find help for anything from downloading Microsoft Office for free to connecting to campus printers! 


2-Factor Authentication

2-Factor Authentication

  • Duo Mobile
  • FAQs
  • Setup
BYU-Idaho Software

BYU-Idaho Software

  • I-Learn
  • I-Plan
  • OneDrive
  • Portfolium
Campus Devices

Campus Devices

  • Phones
  • Printers

Classroom Technology

Classroom Technology

  • Projectors
  • Other
Downloaded Software

Downloaded Software

  • Adobe
  • Microsoft Office
  • VMS and VDI
Email

Email

  • Outlook
  • Setup

Employee Software

Employee Software

  • Equella
  • Feith
  • LivePerson
Security

Security

  • Antivirus
  • Passwords
  • Prevention
Wi-Fi and Internet

Wi-Fi and Internet

  • Connect to Wi-Fi
  • Forget Wi-Fi