Catering Services Policies

Purpose

To provide the University and surrounding community with policies for requesting and receiving University Catering servcies on and off campus. 

Guiding Principles

University Catering is committed to providing superior quality products and servcies at reasonable prices, accomplishing continual improvement, and striving to meet the ever changing needs and habis of those served. University Catering provides catering servcies for campus and community events in the following priority and manner: 

  • Provides support for the mission of Brigham Young University-Idaho
  • Enhances the overall educational and spiritual experience of BYU-Idaho students
  • Provides services for administration, staff, and faculty events and activities
  • Provides activity and event support to campus ecclesiastical units
  • Offers services to other ecclesiastical and community entities and individuals where appropriate
  • Effectively uses and safeguards sacred University resources

General Policies

(Updated 3/4/19)

Exclusivity:

University Catering is the exclusive caterer for all campus events and proides all food and beverages served in the Manwaring Center. Food and beverages may not be brought into the Manwaring Center without written permission from the University Food Services Manager. 

Scheduling:

On-campus catered events must be approved and scheduled with Event Management before food orders will be taken by University Catering. Both University entities and outside community patrons must contact Campus Scheduling at (208) 496-3120 to schedule on-campus events. In the case of outside community events, facility and setup charges, separate from University Catering, may apply. Once the event is approved by Campus Scheduling, contact University Catering to place a catered event order as far in advance as possible. Menus are online at www.byui.edu/foodservices. Menus and service details should be finalized seven (7) days prior to the scheduled event.

Gratuities:

In an effort to reduce costs to the campus community, University Catering does not require gratuity for its services.

Pricing:

University Catering reserves the right to adjust prices for items outside the scope of regular services. Prices are subject to change.

Types of Catering Service—University Catering provides:

  • Catering services for the University and outside community.
  • Delivery services to campus locations, Madison County, and other approved locations.
  • Takeout orders for the campus and community at large.

Late Requests/Changes:

For catered events, campus delivery and takeout orders, there will be a late charge assessed for any late requests (i.e. menu or scope of service changes, subject to availability) made with less than three (3) business days notice.

Cancellations:

For catered events, campus delivery and takeout orders, there is no charge for cancellations made at least three (3) business days prior to a scheduled event. Cancellations made less than three (3) business days prior to an event will be subject to a service fee of 50 percent of the event total. Cancellations within one (1) working day of the event will be charged the full amount of the event. Customers will be billed for any special orders on a cancelled event.

Payment:

University Catering requires that each event and delivery order be prepaid. Takeout orders are to be prepaid or paid in full at time of pickup. Any additional charges accrued the day of the event will be billed the next business day. If payment is made through a Campus Purchase Order (CPO), or charged to an authorized business , the required account information must be furnished to University Catering prior to the event. University Catering accepts cash, checks, or Visa/MasterCard debit/credit cards.

Sundays and Monday Nights:

University Catering does not take orders for catered events, deliveries, or takeout orders on Sundays or on Monday nights after 7:00 p.m.

Return of University Catering Equipment/Property:

Customers are required to return all University Catering equipment and other property received as part of their delivery or takeout order by the next business day, unless pick-up arrangements are made and paid for. The on-campus pick-up charge is $25.00. In the event that equipment and other property are not returned as stated, automatic charges for pickup or purchase replacement will be assessed.

Damaged Equipment/Property:

Customers will be responsible for reimbursement to University Catering for the cost of any repairs or replacement of damaged equipment/ property as a result of negligence.

Policies for Catered Events

Definition of Catered Events:

A served or attended event involving set up, serving and take down services on campus or other University property locations.

Minimums:

Catered events are subject to a ten (10), or more meal order minimum.

Guarantees:

A final guarantee number is required three (3) business days prior to a scheduled event. Additional guests added to the event within three (3) business days of the event will be charged an additional $5.00 each. Each event will be billed for the guaranteed number prior to the day of the event, and all events must be paid in full at that time. Any additions to guest count or to services provided are subject to product availability and will be added to the final bill. Events will be set for the final guarantee number only. Food and beverages will be prepared for the final guarantee number.

Substitutions and Multiple Entrée Selections:

Substitutions may be made for religious or dietary purposes exceeding 10 percent of the guarantee number will require an additional charge. All substitution changes must be confirmed at the time of guarantee. If multiple entrée selections are desired, an additional charge will be billed for each additional entrée.

Leftover Products:

Due to liability and safety concerns, all food and beverages left over from a catered buffet event remain the property of University Catering, and may not be removed from the location of service for any reason. University Catering must approve all food and/or beverages brought into an event by the customer prior to the event. 

Policies for Campus Delivery

Definition Campus Delivery:

A food and/or beverage order delivered to campus locations or to other University property locations. 

Scheduling:

If a foom or facility is required, the facility must be scheduled before food orders will be taken by University Catering. Contact Campus Scheduling at (208) 496-3120 to schedule on-campus delivery event locations. Contact University Catering or go online to place a delivery order as far in advance as possible.  

Minimums:

A $50 minimum order is required for all deliveries. 

Delivery Charges:

There is no charge for on-campus deliveries to University departments, stakes, wards, clubs and associations. For approved off-campus University events, there will be a $50.00 delivery charge for deliveries within 15 miles of campus, and a required $350 minimum order.  A $150 delivery charge will be assessed for deliveries beyond a 15 mile radius. 

Policies for Takeout Orders

Definition of Takeout Order:

A food and/or beverage order, to be picked up at the University Catering Pick-up Office (CPO) located at the southeast entrance of the Manwaring Center, room MC 293. Takeout orders must be scheduled for pickup during normal Catering Pick-up Office (CPO) hours, between 8:00 a.m. and 6:00 p.m., Monday through Saturday. 

 

Food Allergies Advisory

University Catering at BYU-Idaho makes every attempt to identify ingredients that may cause allergic reactions for those with allergies; however, there is always a risk. Customers concerned with food allergies need to be aware of the risk.

University Catering will not assume any liability for adverse reactions to food consumed, or items customers may come in contact with while eating food prepared by University Food Services.

Contact Information

University Catering
291 Manwaring Center
BYU-Idaho, Rexburg, ID 83460-0725

Office: (208) 496-2840/2841
Fax: (208) 496-2843
Email: catering@byui.edu
Website: www.byui.edu/foodservices