The Online Support Center is Here for You
Writer: Caleb Trujillo
Have you ever had a question regarding registration, I-Learn, or another Pathway-related issue but didn’t know where to look? While your local Pathway missionaries are an excellent source of information, there is another resource available to you. The Online Support Center (OSC) is here to help with these questions and many more.
The OSC is an organized service center based on BYU-Idaho’s campus, filled with student employees who monitor and assist with online and Pathway issues. Open from 7 a.m. to 7 p.m. (Mountain Standard Time), Monday through Friday, the OSC constantly provides at least six stations of students who are ready and waiting to answer your questions.
“We really seek to help and have an attitude of genuine service. When people call in with their questions or concerns, we try to be the first line of help and not hand these issues off to others,” said Alex Plitt, Support Center Assistant.
The OSC strives to be a resource of answers for all issues concerning Pathway. These issues range from technical difficulties with online course components, such as I-Learn, to questions regarding registration and tuition. Students are encouraged to use the OSC for their questions, and missionaries can direct students’ issues or questions to the OSC as well. Doing this will save time for both students and Pathway missionaries. You can reach an OSC representative through phone, email, or live online chat. This contact information can be found on the OSC website.
Many times, direct contact with an OSC representative may not even be necessary. Their well-organized website is loaded with information that can help with most of your needs. Tutorials, academic resources, and FAQ’s are all available for your use. Online degree information is also located on the website, should you choose to matriculate into BYU-Idaho and pursue an online degree.
Please note that while the OSC is a great resource of information, it is NOT an academic center to clarify and help with course work. There are other resources available to you in the case that you don’t understand course material, such as online tutors or your instructor.
When you use the OSC’s services, you will be greeted by a friendly, service-oriented staff. They delight in helping those with Pathway and online issues and do not hesitate to provide words of encouragement.
“For me, it’s a unique opportunity to be a small part of the Pathway experience. While I am not a direct participant in the program, I get to build my testimony in Pathway by having constant interaction with those devoted students,” said Arissa Johnson, an OSC employee studying music education.
“I love interacting with such humble and happy people who are grateful for the opportunity to expand their education. These experiences open my eyes to the divinity of the opportunity that Pathway provides and the importance of my own growth and education. This opportunity to serve simply amazes me,” said Morgan Jensen, an OSC employee studying health science.
The OSC appreciates any feedback possible, not only regarding their service, but also pertaining to courses, instructors, or Pathway in general. If you have any comments, please contact the OSC personally or refer to their designated web page. This feedback is used to help progress the work of both the OSC and Pathway.
So whether you are a student, a missionary, or even someone just starting your Pathway experience, rest assured that help is only a call, click, or chat away.