- Please use video as often as possible.
- If the Internet connection isn't good, don't use video.
- If video becomes a distraction for the student or there are long periods of time between your conversation and you finding the answer for the student, don't use video.
- It is encouraged to share your screen in order to help clarify your message.
- If a student is hard to understand, video can help. Video is encouraged in this case.
- As a general rule, a Skype call is like any other call we receive and we need to verbally speak with the student. (The talking function should be used the majority of the time)
- If there are periods when the caller needs to wait while an answer is found, use the mute function on the microphone. Please let the caller know that they are being put on hold.
- Use the chat on Skype to send links and to elaborate on our live speaking. When in doubt use chat.
- When Skyping with an International Pathway student, use chat frequently to help with your communication.