Revised: December 03, 2012
We do the following with missed calls:
Objective: Our goal is always to minimize the number of missed call that we have, but when we do have a missed call and the caller leaves us a message we will get back to them that day. (If the missed call in on the weekend, we will get back with them on the following Monday.)
- If the student leaves a message, we call them back and assist them.
- Missed calls are recorded in the Outlook email. They are moved to a file called "Missed Call."
- OSC students record the number of missed call we have each day and the times at which we missed the call in a call log. The call log is located at: O:\OSC\Reports.