Two concerns stood out in feedback from the last employee survey administered in November 2013:
1) the perceived lack of two-way communication and a desire for counsel and input prior to decision making
2) methods for communicating with leaders and leaders' openness to employees' thoughts.
Two directives came as a result of this feedback:
More effective use of line management
University leaders have been encouraged to use regular staff and one-on-one meetings to appropriately examine issues and raise awareness of concerns to the next management level. Training and support are needed to help our existing reporting lines serve as an effective two-way communication channel.
The concept of an "employee commons" has been explored as a way of providing online access to support, ideas, counsel, and collaboration as employees earnestly seek to fulfill their individual responsibilities. Sharepoint was initially explored as an environment for this purpose because of its capabilities with workflow, documents, and groups. After conducting additional research with employees, however, it was clear that Sharepoint would not naturally integrate into daily work processes. For this reason, work is currently be done on using email, directories, and contacts as ways to help employees share ideas, gain visibility for concepts, and enhance effectiveness in their daily work.
Everyone who works at BYU-Idaho plays an important role. Here are a few ways you can share your thoughts and ideas:
- preparing questions and thoughts for the President and vice presidents as they make visits to departments across campus,
- providing feedback and collaborating with supervisors as they share information,
- reviewing information and actively participating on blogs, Facebook, email, and other digital resources, and
- participating in President’s Q&A. This is a unique venue where you can obtain immediate responses from university leaders.