IS Dept. Lab Assistant Duties & Responsibilities

General

1. You are to arrive on time and stay until your shift is completed. If you are sick or have some other emergency, please call and try to get another lab assistant to substitute for you. If this is not possible, call Bro. Jackson and leave a message indicating the problem prior to the start of your shift.
2. You are being paid to help students and watch over the lab. No homework, reading, browsing the Internet, or playing while you are on duty.
3. Make sure that the printer is filled with paper at all times. If a new toner cartridge is needed, please notify one of the IS faculty members.
4. Report any problems with a computer to one of the IS faculty members so that it can be fixed as soon as possible.

1. When serving as a lab assistant for a class, ask for and follow the directions of the instructor.
2. You should walk around the room every five to ten minutes. Offer help when you see people are struggling, and observe for improper uses of the computers.
3. Be extremely patient with students. Do not belittle them in anyway.
4. When a student needs help, coach the student rather than doing the homework for them. You can do this by talking them through the solution, by demonstrating how to complete a task and then undoing your changes, or by referring them to where the subject is covered in the textbook.
5. Sometimes you will have students that will want to monopolize all of your time to personally teach them because they missed class or have not been reading the book. In these cases, encourage the students to follow the steps in the textbook rather than showing them how to do everything.

1. Make sure that only BYU-Idaho students are using the lab. Every student is to place their student id on the desk top next to the computer that they are using. Sometimes you will have a continuing education student who will not have a BYU-Idaho ID. In these cases have them put some other form of ID on the desktop. This serves two purposes: 1) It allows you to see the name of the person so that you can address the student by their name, 2) It allows you to take down the name of the student when they are violating the rules of the lab. When violations occur, you are to report them directly to Bro. Jackson or another IS faculty member.
2. The BYU-Idaho Dress Standard and Honor Code are in force while using the lab. You are to dress according to the dress standards and you are to enforce these standards for anyone using the lab. If someone is violating these standards invite them to leave and come back when they are able to comply with the standards.
3. Make sure that no one in the room abuses any of the equipment in the lab in any manner.
4. Do not allow anyone to load or download software on to any computer in the lab.
5. Do not allow anyone to reconfigure the computers in any manner (i.e., change screen settings, backgrounds, printer definitions, etc.)
6. Make sure that students are not using the computer lab to access pornography or to send inappropriate email messages.
7. When the lab is full and other students are waiting to use the lab, the use of email and the Internet are prohibited unless the student is working on a homework assignment. Explain to the student that there are many people waiting to use the lab. Invite them to leave and come back at a time when the lab is not so busy.
8. Do not allow students to save, copy, rename or delete any files on the hard drive except in the C:\Temp folder.
9. Make sure that no one brings food and drink into the lab.
10. The combination to the door in Smith 422 is confidential and should not be shared with anyone else under any circumstance. Open use of the lab is restricted to IS majors taking one of the following classes: IS202, IS235, IS240, IS256, IS257, and IS258. This means friends, spouses, roommates, etc. are not allowed in the lab unless a IS faculty member has given explicit permission. If you see someone in the lab that you think is not a IS major that is not enrolled in one of the above classes, please challenge the student. Invite them to leave and please report the incident to Bro. Jackson.
11. When a student violates the lab policies or mistreats you in any way. Get their name (from their ID card on the desk) and invite them to leave. Report the problem with the student's name directly to Bro. Jackson.

1. Shut down all computers and turn off the power to all processors, monitors and printers in the lab.
2. The last lab assistant leaving the lab must make sure that all of the doors to the lab are locked and that the cabinet to the instructor's machine is locked. If you do not have a key, call security and inform them that you have no way of locking the lab up and ask them to come and lock the lab for you. Do not leave until security comes and locks the lab.

Date: _____________ Signature: ________________________________________