| Technical
Issues - Student Help Desk
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HOURS:
7:00 am - 10:30 pm
[Monday-Friday]
10:00 am - 6:00 pm
[Saturdays]
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The Student Help desk
is a resource for students and employees to help solve computer problems
and answer technical type questions
- For example - "the video clips in my course won't play" or
"my password doesn't work" or "there seems to be a problem
with the Internet connection."
If you are unable to contact the Help Desk, a secondary resource for help
with technical problems is the Department of Instructional Technology. This
department administers the online courses.
Phone - (208) 496-1200
E-mail - onlinehelp@byui.edu
Instructional Technology Hours:
8:00 am to 5:00 pm, MST - Monday through Friday
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For questions about
your class material, contact your course instructor, as listed in the
class schedule.
Note: In most cases, your course instructor does not know the
answers to technical type questions (i.e. what's my password? or why
doesn't my CD work? etc.) For these questions, utilize the Student Help
Desk and Dept of Instruction & Technology.
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