Renewing Adobe Creative Cloud Licensing on a Mac
- Make sure all Adobe applications are closed. The licensing will not renew properly if you still have any Adobe applications running.
NOTE: Do not sign up for a free trial of Adobe Creative Cloud. This is a temporary fix that will create more problems in the future.
- Open “Finder.”
- Under “Applications,” locate and open the “Self Service” application.
NOTE: You may also use the shortcut Command + Spacebar and type in “Self Service.”
- Within Self Service, open the “Adobe License 2017” application and click “License.”
NOTE: When “Adobe License 2017” has successfully finished, the application will say “Relicense.” You are now ready to use all installed Adobe Creative Cloud applications.
NOTE: You do not need to restart your computer.
If you have renewed your Adobe Creative Cloud license but are still having problems, please call 208-496-1411 and answer the voiceover prompts to be connected to the correct technology support group.