What is the difference between OneDrive and OneDrive for Business?

  • OneDrive is free online personal storage that you get with either a Microsoft account or with outlook.com.
  • OneDrive for Business is online storage intended for business purposes.
  • Your OneDrive for Business account is managed by your organization, rather than by you. Additionally, your OneDrive for Business account can only be accessed with your BYU-Idaho credentials. You must have authorization to do so. 

Why won’t my document save to OneDrive?

Documents will not save to OneDrive if:

  • The name contains special characters like ~, “, #, &, %, and more.
  • The file name is longer than 250 characters.
  • The file name begins with a period (.) or a tilde (~).
  • The file is in an unsupported format such as “.tmp” or “.ds_store.”
  • The file is too big or there is not enough room left on the drive to store it.

What information should I enter into the User ID field?

 You should enter your BYU-Idaho username plus byui.edu; username@byui.edu. Do not use your BYU-Idaho e-mail address.


Should I choose the Microsoft Account or the Work account?

Always choose the Work Account if you are using OneDrive for Business.


Is OneDrive a secure place to store content?

Yes, because OneDrive is secured by your BYU-Idaho credentials and therefore protected and private information. 


Is OneDrive encrypted?

Yes; your data is encrypted both on the servers and in transit. Also, threat management, security monitoring, and file/data integrity prevents or detects any tampering of data.


Can I back up my entire system to OneDrive?

No; OneDrive is not a suitable option for backing up systems.


How do I know how much space has been used on my OneDrive account?

In the OneDrive desktop app:

  1. Right-click the blue clouds in your system tray.
  2. Select Manage Storage.
  3. Select View OneDrive for Business storage.

In the OneDrive web app:

  1. Select the gear icon in the top-right corner.
  2. Select Site Settings.
  3. Select Storage Metrics.


Is there a file size limit?

The current file size limit is 2 GB per file. The entire drive’s limit is 1 TB.


Why is OneDrive not letting me attach a file?

If you get an error when you try to attach a file, close out of OneDrive and try the following:

  1. Reopen the OneDrive app by select the “waffle” icon, or the shape with small squares covering the icon, in the top-left corner and selecting the OneDrive.
  2. If OneDrive has not yet been initialized, it will open with a screen that says Welcome. If this occurs, select Next.
  3. OneDrive will now initialize.


Is this a good spot for collaboration and sharing?

The answer is no, for many reasons. SharePoint will be a better option for that.


How do I get help with OneDrive?

Contact the BYU-Idaho Support Center (BSC) at (208) 496-1411.