To rebuild your Microsoft Outlook profile:

  1. Go to your BYU-Idaho account and click the “Email” tab.
  2. Click your name in the top right-hand corner.
  3. Click “Open Another Mailbox.”
  4. Type in the email address.
  5. Exit Outlook.
  6. Click “Start.”
  7. Type “Run” and hit the “Enter” key on your keyboard.
  8. In the window that opens, type “Outlook.exe /profiles” into the blank “Open” bar.
  9. Click “OK.”
  10. When Outlook opens, click “New.”
  11. A window will appear asking you to enter a name for the profile. Type in the name you would like to have attached to this profile.
  12. A window will appear asking you for information about you and your email address.
    1. In the “E-mail Address” field, type in your BYU-Idaho username followed by “”
    2. In the “Password” field, type in your BYU-Idaho password, then type it again in the “Retype Password” field.
  13. Outlook will now configure your profile. This may take a few minutes. Once the configuration is complete, click “Finish” on the popup that appears.
  14. A popup will appear asking you to choose a default profile. Select the name of the profile you just created.
  15. Click “Options >>” and check the box that says “Set as default profile.”
  16. Click “OK.”
  17. Outlook may ask for your username and password again. Follow step #12 by making sure to use the / BYU-Idaho password format.
  18. Check the “Remember my credentials” box.