If you are an employee attempting to help a student set up their grad plan, or a student trying to set up your own, you might sometimes run into trouble accessing your Grad Plan in your BYU-Idaho account. Usually, installing/updating the Microsoft Silverlight computer add-on will solve the problem.

To download and install Microsoft Silverlight for Mac:

  1. Visit: https://www.microsoft.com/silverlight to be taken to the Microsoft Silverlight download page.
  2. Click the “Download” button. Your download manager will then open and begin downloading Microsoft Silverlight.
  3. When a pop-up appears to tell you that “this package will run a program that determines if the package can be installed,” click “Continue.”
  4. Click “Continue” again.
  5. Agree to the Software License Agreement by clicking “Continue.”
  6. A pop-up will appear asking you where you would like Silverlight to be installed. If you have a custom area in mind, choose that; if you are unsure, just go with the default option by clicking “Continue.”
  7. Click “Install.”
  8. You may be asked for your Mac’s login credentials in order to authenticate the download. Enter them when prompted.
  9. Silverlight will then install. When you see a popup explaining that it has been installed, click “Close” to exit the installation. You may now proceed with creating your grad plan.