If you are an employee attempting to help a student set up their grad plan, or a student trying to set up your own, you might sometimes run into trouble accessing your Grad Plan in your BYU-Idaho account. Usually, installing/updating the Microsoft Silverlight computer add-on will solve the problem.

To download and install Microsoft Silverlight for Windows:

  1. Visit the Microsoft Silverlight download page.
  2. Click the “Download” button. Your download manager will then open and begin downloading Microsoft Silverlight.  
  3. You will be asked whether you want to Run or Save the installation file. Choose “Run.”
  4. When the download is finished you will be asked again to run the installer. Click “Run.”
  5. A pop-up will appear describing the software’s terms of agreement. Click “Install Now.”
  6. Silverlight will then install. When you see a pop-up explaining that it has been installed, click “Close” to exit the installation. You may now proceed with creating your grad plan.