April 11, 2018
Writer: IT Communications Writer
Since Spring 2016, the Information Technology department has hosted a technology help station, called the Technology Support Kiosk, on the second floor of the Manwaring Center during the first two weeks of the semester. The kiosk is designed to solve technology problems and help students get their semester started off on the right foot.
The idea for the kiosk began when the Technology Support Center (TSC) found that the first two weeks of the semester were filled with students in immediate need of tech help. This wave of students had the TSC overloaded with help requests, which created a backlog for the rest of the semester and kept employees from helping faculty and employees with their own tech issues. The Technology Support Kiosk solves a wide range of problems, from eliminating computer viruses to simply connecting to campus Wi-Fi.
Crystal was one of the many students at the beginning of Winter 2018 that was helped with a tech problem. Crystal’s laptop had stopped charging for no apparent reason the night before and she wasn’t sure what to do. After visiting the booth, she said, “[The TSC kiosk] fixed my computer and I don’t even know how they did it.” Crystal went on to say, “This booth is awesome, helpful and really nice."
Gavin, another student on campus, said, "I like coming to the [TSC kiosk] and 99% of the time they can help. Everyone is really friendly and helpful."
If you have a tech problem during the first two weeks of the semester, be sure to stop by the Technology Support Kiosk. If you have tech problems during the rest of the semester, you can still receive tech help by submitting an online ticket here or by calling (208) 496-1411.