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When you access a webpage on your computer, it often saves pieces of data to be used again the next time you access the page. This saved data, often called the cache, helps your computer run faster and create more familiar connections between webpages.

For example, when I-Learn goes through maintenance and you are unable to access the page, your computer's temporary data saving process remembers that. This can create a barrier when you try to access the page again after the maintenance window is over.      

There is a process built into every web browser that allows you to clear out all this data (the cache) and create those connections again. How you might go about this differs depending on the Internet browser you are using.

Clearing Your Cache in Internet Explorer

  1. Open Internet Explorer.
  2. Click the small gear icon in the upper-right-hand corner of your screen. Choose "Internet Options."
  3. Click "General."
  4. Go to "Browsing History" and click "Delete."
  5. Un-check the "Preserve Favorites" box.
  6. Check the "Temporary Internet files," "Cookies," and "History" boxes.
  7. If you wish, check the "Form data," "Passwords," and "inPrivate Filtering" boxes as well.
  8. Click "Delete."
  9. When everything has been deleted, click "OK" to return to your Internet Explorer window.
  10. Close the Internet Explorer window and reopen.

Clearing Your Cache in Microsoft Edge

  1. Open Microsoft Edge.
  2. To view your browsing history, click "Hub." This icon will appear as three small lines in the upper right-hand corner.
  3. Click "History." This icon will appear as a small clock.
  4. Click "Clear all History."
  5. Check "Browsing history," "Cookies and saved website data," and "Cached data and files."
  6. Select "Clear."

Clearing Your Cache in Safari

  1. Open Safari.
  2. Click the "Safari" menu on your toolbar.
  3. Click "Preferences."
  4. Click the "Privacy" tab.
  5. Click "Remove all website data" and "Cookies and other website data."
  6. Click "Remove Now" in the popup box.

Clearing Your Cache in Google Chrome

  1. Open Google Chrome.
  2. Click the "Chrome" menu on your toolbar.
  3. Click "More tools."
  4. Click "Clear browsing data."
  5. A box will appear with several boxes available for you to check. Check "Cookies and other site and plug-in data" and "Cached images and files."
  6. Use the menu at the top to select the amount of data that you want to delete. Choose "beginning of time" if you want to delete everything.
  7. Click "Clear browsing data."

Clearing Your Cache in Firefox

  1. Open Firefox.
  2. Click the menu button. The menu icon is displayed as three horizontal lines in the upper right-hand corner of your screen.
  3. Click "Options."
  4. Click on the "Advanced" panel to the left of your screen.
  5. Click on the "Network" tab.
  6. In the "Cached Web Content Section," click "Clear Now."