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Effective Nov 2, 2012, operational and organizational changes were made to the Information Technology (I.T.) department. As BYU-Idaho continues on a steady upward course, I.T. will play and increasingly central role in the university's ability to serve students, employees and many other groups. The changes will allow I.T. to:
Each University Vice President has been given a dedicated team of I.T. employees who will work exclusively on their projects arising from their area. These portfolios of work will be reviewed and prioritized by each Vice President
A core group of I.T. employees will work on projects and initiatives which apply globaly to the university's employees and students.
To assist you in understanding how you can begin utilizing these resources, I.T. will be holding a series of informational meetings. All meetings will be in the MC Special Events Room.
For more information about the reorganization please view the Frequently Asked Questions below or view the Reorganization Presentation.
Why is I.T. making these organizational changes?
As BYU-Idaho continues on a steady upward course, I.T will play an increasingly central role in the university’s ability to serve students, employees and many other groups. The new changes will allow I.T. to improve the efficiency of operations, increase the level and responsiveness of service, and improve the quality of the solutions they design, build and support.
What does the new I.T. organization look like?
The IT department is breaking from the traditional hierarchy organizational model and implementing an innovative structure called a matrix organization. Under a matrix organization, people are organized by work assignments rather than by skill set. This allows a team to be created which has all the elements to take a project from the inception of an idea all the way through to support on the end. Each Vice President area will have a dedicated team of I.T. professionals to focus on their needs. The matrix organizational structure breaks down the traditional IT silos and will allow IT to be much more flexible, responsive, and efficient.
How do I put in a request for I.T. services?
The primary mechanism for creating an I.T. requests for service is to contact the university help desk at extension 9000. They will be able to help you with the process of accurately inputting your request. In addition, each Vice President area will assign an I.T coordinator who will also be able to help you submit a request to I.T. In additions to these two methods, other processes are currently being developed to make entering I.T. requests quick and easy. More details on the alternative process will be forthcoming as they are developed.
What is an I.T. coordinator?
The I.T. coordinator positions are hired by each of the Vice Presidents and function in the role of liaison between the VP and I.T. The coordinators help keep requests organized, work with the end users to define the needs, and work with the Vice Presidents to prioritize the requests for I.T. resources.
Who is my I.T. coordinator?
Academics – Dean Allen
Student Services – Debbie Peck
University Resources / Advancement – Roger Jackson
When will the new organization be fully functional?
While much of the work on basic infrastructure and work assignments has already been completed, there is still much to do. Over the next several months, I.T. will be hiring more skilled professionals to add to the portfolio teams, improving and creating new and efficient processes, developing a communication strategy, etc. While our goal is to up and running as quickly as possible, we ask for your patience as we work through the challenges of this monumental change. Please feel free to contact Kent Barrus, Managing Director of Customer Relations, with any concerns or questions you have.