LivePerson

BYU-Idaho uses LivePerson for instant chat support.

  • End users: look for the "Live Chat" links across the site.
  • Operators: have your department supervisor contact the Help Desk to get set up.

We now have Desktop Sharing!  Here's some tips and tricks for end users to allow technicians to connect to your machine:

 

LivePerson PC LivePerson Mac
Desktop Share w/Java Plugin w/Java Plugin
Voice/Video None None
Plug-in Only For Desktop Only For Desktop
Supervisor Oversight All in one place
Separate Webpage Desktop share can be done without going to another webpage

Here are some of the images used across the product: