BYU-Idaho uses LivePerson for instant chat support.
- End users: look for the "Live Chat" links across the site.
- Operators: have your department supervisor contact the Help Desk to get set up.
We now have Desktop Sharing! Here's some tips and tricks for end users to allow technicians to connect to your machine:
- Watch for Java prompts
- Check for the latest version of Java at http://www.java.com/en/download/installed.jsp
||LivePerson PC||LivePerson Mac|
|Desktop Share||w/Java Plugin||w/Java Plugin|
|Plug-in||Only For Desktop||Only For Desktop|
|Supervisor Oversight||All in one place|
|Separate Webpage||Desktop share can be done without going to another webpage|
Here are some of the images used across the product: