Using Microsoft Outlook (Windows) @ BYUI

Hours: Monday-Friday, 8 AM to 5 PM Call us: (208) 496-9000

Microsoft Outlook is the market-leading email client.  It's also the most-widely used client on campus.  Whether you're currently using the 2010 or 2013 version, here are a few tips: 

(If you're using Outlook 2011 or 2015 for Macintosh click here)

Rebuilding a Profile

  • If you are still using the following procedure after 2/2015, please contact the Email Team through the Help Desk so that we can get to the root of your issue.  This workaround was only meant to be temporary.

If you are having trouble with your department mailbox after the migration follow these steps:

  1. Go to your student email through my.byui.edu
  2. Click on your name in the top right
  3. Click on "Open Another Mailbox..."
  4. Type in the email address
  5. If that works follow the steps in the next section. If it does not work send an email to email@byui.edu with the name of the mailbox and the roles that need access to the email.

Follow these instructions if you were able to open the mailbox following the instructions above (or if a coworker was able to open it following those instructions) 

  1. Exit Outlook and Close Lync completely
  2. Click on "Start"
  3. Type in "run" and hit enter
  4. In the window that opens enter "Outlook.exe /profiles" (Just copy and paste this in) and hit "OK"
  5. When Outlook opens and asks for the profile click "New" and enter "new" as the profile name (It can be named anything, this is only for display purposes)                                     
  6. Type in the email address (leave everything else blank) click "Next > "
  7. It will search for setting then ask for a password. Put in your username followed by "@byui.edu" (This is not your email address) if my username was "ssadmin" I would enter "ssadmin@byui.edu". Then enter your password.
  8. If you have more mailboxes to add then click on "Add an additional mailbox..." and repeat steps 6 and 7
  9. Click on "Finish" once it finishes. Outlook will ask you for a profile.
  10. Click on "Options>>" and check the box that says "Set as profile default"
  11. Open Click on "OK"
  12. Outlook may prompt you for your username and password again. Follow step #7 and make sure to use your username@byui.edu and to check "Remember my credentials"
Hours: Monday-Friday, 8 AM to 5 PM Call us: (208) 496-9000