For there are many...who are only kept from the truth because they know not where to find it...​ D&C 123:12

Don't be kept from the IT truths.  Let us help you find them.

Sometimes questions don't come to mind until you're in a conversation.  Let us help you get that conversation started.  We'll be walking around campus from time to time looking to do Outlook Outreach.  Here are some other ways you can reach out to us before we might get to you:

  • Schedule a Personal Consultation.
  • Attend one of our Weekly Classes.
  • Send us an Email Message.
  • Chat with us.
  • Call us at (208) 496-1411.  If one of our front-line agents can't answer your question, simply ask to be escalated directly to the Email Team.
  • While Outlook is the most-popular email app on campus, we also support the calendaring, tasks, and notes capabilites of that software; along with other productivity (Microsoft Office) and communications/messaging apps such as chat (LivePerson)fax, and instant messaging (Lync).
  • Brigham Young University - Idaho provides all users with an official email account.  
  • You are responsible to actively and regularly check your email account for any and all electronic correspondence from the University.
  • We do not provide any support for forwarding campus mail to a personal email account.  If you forward your BYUI email to your own personal email account, you are then responsible for all information sent and anythign lost through your personal email.

Using the right tool for the right purpose

Communication involves two parties at the minimum. Therefore, it is not enough for you to be comfortable with using the chosen technology. The other party must also have the tool and the knowledge about how to use it.

Here is a simple and easy approach to choose the right method of communication.

What do you want to do? Optimal Approach
Send a file and forget. This is called "delivery". Email with Attachment
Share a file asking for inputs, comments, changes Post on OneDrive for Business and share with others. Multiple persons can edit the same document at the same time.
Share a file asking for inputs but the response is required immediately Share the file on Lync and give control to the other party and ask them to review, edit and finalize
Share a file with your team Post on SharePoint Team site which is created for your team members or in an Office 365 Group, which you can create yourself.
Share a presentation - no modification expected Email with attachment. Change the setting to Viewed by an Individual
Share a presentation - inputs and modifications expected Save to OneDrive for Business and share with others
Share a presentation - expect interaction, need integrated audio Lync
Share a presentation as a collateral during an online meeting Lync Attachment
Communicate without a file Email
Communicate urgently Lync Chat
Verbal communication Phone call if local. Lync Audio / Video for remote.
Visual communication Lync Video
You did something unique, innovative or commendable. You want others to know about it. But obviously you should not (and in most cases you CANNOT) send a mail to everyone. Post it on Yammer.
You want to ask a question but don't know whom to ask. Post it on Yammer.
You want to interact with a group of people in the context of a specific topic, with some associated files Office 365 Group

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Email Access

To access your my BYU-Idaho email (through a browser), simply login to and then click the EMAIL tab.

Email Protection

Email Support

  • Knowledge Base Resources
    • Watch the links to the left or click through to any of the articles below.  As we get problems from our faculty and students that may apply to more people than we thought, we'll be making new pages as references for you to check out!  
  • Live Chat Support
  • Phone Support
  • Personal Visits
    • Want to set up an appointment for us to work with you (or your department) to get help with your email?
      When things get busy and your Inbox starts to fill up, some of our organizational and filtering techniques can save you time and worry when you're working through those busy mail loads to keep you organized properly. Set up a Personal Consultation with us today to get your department on track with email!
  • Classes

Heard about Office 365?  Want to learn more? Click here.

Hours: Monday-Friday, 7 AM to 7 PM Call us: (208) 496-1411

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