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I forgot my username/password. How do I retrieve it?
Go to the Change Forgotten Password Page and be prepared to enter in your social security number (or 999 number if you are an international student), Last Name, and Date of Birth. It may take up to an hour for the school systems to recognize the password change, so be patient. It is reccomended that you change your reset password within 24 hours. If you are unable to reset it, please contact the Help Desk, and we can reset your password for you.
I don't have a BYU-Idaho username or password! How do I get one?
I just got my username and password, but I cannot log in! It keeps giving me an error.
Generally accounts take a minimum of one hour to activate. We ask you to be patient during this time, as we know there is much to be done. If you have been waiting that long already, please call the Help Desk at (208) 496-9000 for further help.
Password Changing Process:
The Password Lock out policy is if your account have been attempted 10 times it will be locked out for 5 minutes. After that 5 minutes it will be unlocked automatically unless something is still attempting to access your account. That can include email, wireless profiles, mapped drives, or mapped printers. Please keep that in mind as you change passwords. Below is a list of the common places passwords get saved that must be changed.
The first place to change your password is: (Everyone)
My.byui.edu (from the login screen, link just below and to the right of the Login Button)
After changing password on My.byui.edu makes sure you log off the computer and log back on with new password. If this doesn’t happen you could be locked out of your computer and need to hard reboot.
Can I use Brainhoney on my Smart Phone or Tablet Device?
You can, however, campus does not currently support Brainhoney on these devices. You do so at your own risk. These support options may become available in the future.
I was taking a quiz in Brainhoney, and I lost my connection, and now it won't let me submit my quiz. What should I do?
How do I log off of MyByui?
Depending on your browser, do the following:
*NOTE* For more comprehensive email information and tutorials list please visit the Email website.
How do I configure my e-mail to my mobile device?
The best configuration for Student email for Apple devices is to use the "Exchange" setting. For help configuring Apple devices for e-mail, please visit the Apple Device E-mail Tutorial.
The best configuration for Student email for Android devices is to use the "Exchange" setting. For help configuring e-mail for Android devices for e-mail, please visit the Android Device E-mail Tutorial.
How do I find out what my byui email address is?
Log into myByui.edu and navigate to the "Profile" tab. Your campus email will show up under the "Personal Info" table.
How do I connect to the campus wireless?
For help configuring your device for the wireless network please visit the Wireless Tutorial Page.
How do I configure my computer to print on the school network?
For help configuring your computer for printing on BYU-Idaho's wireless network please visit the Wireless Printing Tutorial.
How do laptop rentals work?
Laptops rentals will be available to students who can show a need for temporary use, no longer than two semesters. This program is intended for pre-missionaries, visiting students, and students in their last semester at BYU-Idaho. A limited number of new rental laptops will be available for $100 per semester.
Go to the helpdesk in MacKay 322 or call (208) 496-9000 for more information. You can also access the Laptop Rental Program Page.
Why can I not login to Adobe Connect?
While there are many systems on campus that require you to enter your username and password, Adobe Connect is designed for you to log in as "Guest." Unless you have been given special permissions from your teacher or the school, you will likely never need to login as anything else.
If you have any questions, comments, concerns, or complaints please feel free to submit a Helpdesk Ticket.