This tutorial will guide you through asking for and/or setting up a shared email account for your department. Before you request a new @byui.edu address, please use the chart below to determine whether a shared mailbox, a distribution list, or an Office 365 Group will best fit your needs.


 

Shared Mailbox

Distribution List

Office 365 Group

Multiple Recipients

No/Multiple Users

Yes

Yes

Threaded Conversations

Yes

No

Yes

Creation/Management

IT Required

IT Required

Self-Service

Nestability

No

Yes

No

Searchable History and Context

Yes

No

Yes

Public By Default

Yes

No

Yes

Calendar

Yes

No

Yes

OneNote

No

No

Yes

Files

No

No

Yes


Request a New Department Mailbox

To request a new department mailbox, fill out the  Mailbox Request Form.


Access a Department Mailbox

Have your supervisor give you the appropriate role and permissions within the  Role Manager. Please note that these requested changes may take up to 3 hours.


Outlook Web Access


Outlook Web Access Step 1 Image

1. Click the  Email tab after signing in at  http://my.byui.edu.

2. Click your user profile icon in the top-right corner of the window.

3. From the drop-down menu that appears, select  Open another mailbox.

4. Enter the department email address.


Outlook Desktop Client

If you’re opening Outlook for the first time, use the following instructions:

1. When opening Outlook for the first time, you'll be prompted to enter the email you wish to use. Enter  yourdepartmentemail@byui.edu and click  Next.

2. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter  yourusername@byui.edu and your password. Don't forget to check the box that says  Remember my credentials before clicking  OK or pressing  Enter on your keyboard.

If you already have an account in Outlook, but want to add a second account/email, use the following instructions:


Outlook Desktop Client Step 2 Image


1. Click the  File menu.

2. Click  Add Account.

3. Enter the address of the account you want to access in the second field (skipping the first Name field and the 3rd and 4th Password  fields), then click  Next.

4. After about 30 seconds, a dialog box will pop-up. When prompted to enter credentials, enter  yourusername@byui.edu and your password. Don't forget to check the box that says  Remember my credentials before clicking  OK or pressing  Enter on your keyboard.


Mobile

In order to access a department email on your mobile device, you'll need to input the mailbox URL directly into your browser. Use  https://outlook.office.com/owa/mailbox@byui.edu (where  mailbox is the actual name of the mailbox you're trying to access).


NOTE: Department email cannot be accessed through mobile email clients such as iOS Mail or Outlook.