BYU-Idaho provides Adobe Creative Cloud on its computers. This licensing needs to be renewed periodically. Follow the steps below to renew Adobe Creative Cloud Licensing on a Mac.
1. Make sure all Adobe applications are closed. The licensing will not renew properly if you still have any Adobe applications running.
NOTE: Do not sign up for a free trial of Adobe Creative Cloud. This is a temporary fix that will create more problems in the future.
2. Open Finder.
3. Under Applications, locate and open the Self Service application.
NOTE: You may also use the shortcut Command + Spacebar and type in Self Service.
4. Within Self Service, open the Adobe License 2017 application and click License.
NOTE: When Adobe License 2017 has successfully finished, the application will say Relicense. You are now ready to use all installed Adobe Creative Cloud applications. You do not need to restart your computer.
If you have renewed your Adobe Creative Cloud license but are still having problems, please call technology support at 208-496-1411 and answer the voiceover prompts to be connected to the correct technology support group.