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Customer Service Training: Attitude

Instructions

Follow the Learning Model

Prepare: Spend at least 30 minutes thoroughly studying the information listed below.

Teach One Another: Spend 10-15 minutes teaching the associated principle to an individual or group.

Ponder and Prove: Reflect on each principle and complete an improvement goal.

Definition of Attitude

A settled way of thinking or feeling about someone or something, typically one that is reflected in a person's behavior.

Questions

  • How does your attitude affect your performance?
  • What benefits come from having a positive attitude vs. a negative one?
  • How can you do to control your attitude in life?  

Quotes

"Finish each day and be done with it. You have done what you could. Some blunders and absurdities no doubt crept in; forget them as soon as you can. Tomorrow is a new day; begin it well and serenely and with too high a spirit to be cumbered with your old nonsense." -Ralph Waldo Emerson 
"It's not what happens to you that determines how far you will go in life; it is how you handle what happens to you." -Zig Ziglar
"People may hear your words, but they feel your attitude." -John C. Maxwell
"Attitude is a little thing that makes a big difference." -Winston Churchill
"Weakness of attitude becomes weakness of character." -Albert Einstein

Church Quotes and Scripture

"The spirit of gratitude is always pleasant and satisfying because it carries with it a sense of helpfulness to others; it begets love and friendship, and engenders divine influence. Gratitude is said to be the memory of the heart." -President Joseph F. Smith
"We can't direct the wind, but we can adjust the sails. For maximum happiness, peace, and contentment, may we choose a positive attitude." -President Thomas S. Monson
"No misfortune is so bad that whining about it won't make it worse." -Elder Jeffrey R. Holland
"Remember, a good attitude produces good results, a fair attitude fair results, a poor attitude poor results. We each shape our own life, and the shape of it is determined largely by our attitude." -Elder M. Russell Ballard
"So much in life depends on our attitude. The way we choose to see things and respond to others makes all the difference." -President Thomas S. Monson

Scriptures

Websites

Videos

Words can never adequately convey the incredible impact of our attitudes toward life. The longer I live the more convinced I become that life is 10 percent what happens to us and 90 percent how we respond to it.
Charles Swindoll