Basic Principles of Customer Service

Explore and Teach the Following Principles:

(Watch the videos and read the information included with each principle, then teach each principle [approximately 15-20 minutes] to a co-worker or group of co-workers)   

BONUS: Excellent Customer Service Resources to Explore! 

Customer Service: We're in The "People" Business 
Customer Service Tips 
The Customer Service Hall of Infamy 
Telephone Etiquette and Customer Service Training   
Tips on What Customers Want 
Ways to Show Your Customers That You Care