1. Check out these Cartoons: 

2. Consider these Questions: 

  • Why should we care about the quality of the emails we send to our customers?
  • What do I like about the emails that I receive?
  • What do I dislike about the emails people send to me?

3. Resources to Read and Highlight: 

4. Think about it:

  • What do my emails look and sound like? Do they appear and sound professionally written? What is my tone?
  • What are you going to do to improve? Write down just two specific goals and put them on a sticky note at your desk, on your monitor, or somewhere you will see it often. Keep it there for two weeks. (Sample goal: Proofread all emails before I send them, checking for spelling errors, correct tone, and professional language.