Email Etiquette

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Choose Your Words Carefully


Think About It

Why should we care about the quality of our emails to our customers?

What do I like about the emails that I receive?

What do I dislike or what bothers in the emails people send to me?


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Think about it:

Jot down some notes as you apply these questions to yourself.

What do my emails look and sound like? Do they appear and sound professionally written? What is my tone?

What are you going to do to improve? Write down just two specific goals and put them on a sticky note at your desk, on your monitor, or somewhere you will see it often. Keep it there for two weeks.                

Example goal: Proofread all emails before I send them checking for spelling errors, correct tone, and professional language.

Additional Resources:

6 Ways to Improve Your E-mail Messages
Email Courtesy Suggestions
Email Etiquette for Professionals: 19 Essential Ground Rules
Email Tips
Email Etiquette 101
Email Etiquette: Owl at Purdue
Email Etiquette Rules
Email Etiquette: Why is it Important?