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"A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it." -Mahatma Gandhi
"Only a life lived in the service to others is worth living." -Albert Einstein
"There are no traffic jams along the extra mile." -Roger Staubach
Customer service resources:
99 Legendary Customer Service Quotes - See what the some of the greatest organizational leaders think about customer service
Customer Service: We're in The "People" Business
Customer Service Tips
The Customer Service Hall of Infamy
Telephone Etiquette and Customer Service (PDF Document)
Tips on What Customers Want
Ways to Show Your Customers That You Care
BYU-Idaho Phone System - Online Instructions for the CISCO telephones
Cisco Voip Trainer: http://voiptrainer.byui.edu/Voiptrainer/7965-byu/SWF/index.html#/intro