"Only those individuals who lose themselves in meaningful service to others can ever discover who they really are. True service both blesses the one being served and provides unparalleled opportunities for personal growth and development to the one doing the serving." (Past President David A. Bednar)
Assessment Instruments
(To be used for self-assessment, supervisory assessment, and/or 360 feedback assessment.)
Telephone Etiquette
Vocal Qualities (Word Document)
Telephone Effectiveness (Word Document)
Customer Service
Do You Stand Out Above the Competition? (Word Document)
To Retain Good Habits, Review Successful Tips and Techniques (Word Document)
