How do I retrieve my messages using another program or service?

Many E-mail programs installed on your personal computer and e-mail services offered on the web such as Hotmail and Yahoo Mail will allow you to retrieve messages from another e-mail address using a process called POP3. Since each of these services has their own design, it is impossible to give step-by-step instructions on how to set up mail retrieval; however, the following guide will likely give you the answers you need to configure just about any one of these services to retrieve e-mail from your BYU-Idaho mailbox.

The most difficult task will be finding the options to configure this service within your e-mail system. Look through your options for mentions of POP3 or Mail Retrieval. If your program has a help function, use this to help find the right location. Once you find it, you will likely see some or all of the following configuration options:

Mail Server or Incoming Mail Server: Enter mail.byui.edu

Outgoing Mail Server or SMTP Server: This is the server that will be used when sending e-mail. BYU-Idaho does not support the sending of mail from this type of service; you can only receive mail in this way. You can either fill this in with the mail server of an ISP (e.g. mail.yahoo.com) or leave the field blank.

E-mail address: This is the BYU-Idaho e-mail address from which you wish to retrieve mail. (e.g. smi02005@byui.edu).

Username or Account Name: If you are a student, enter the word students, your Net ID, and the first part of your e-mail address separated by forward slash characters (e.g. students/netid/smi02005). If you are an employee, enter byui, your Net ID, and the first part of your e-mail address separated by forward slash characters (e.g. byui/netid/smithq).

Password: This is the password associated with your BYU-Idaho Net ID.

Leave copy of messages on server: By default, POP3 will extract your e-mail messages from your BYU-Idaho mailbox. If the option is available, you may want to leave a copy of the messages on the server so that you can still access them through the BYU-Idaho e-mail website.

Retrieve new messages only: If this option is available, you will likely want to select it. Otherwise you may receive multiple copies of each of your messages.

If your mail is not retrieved automatically once your configuration is complete, look for an option to Send/Receive or Check Mail.