How do I hide or show courses in Brainhoney?
How do I add a Teaching Assistant or another Teacher to my Brainhoney Course?
How do I allow a student to retake an exam or quiz in Brainhoney?
How do I setup my employee email on my home computer?
My mailbox is almost full, what can I do to create more space?
Currently, Employees are limited to 500MB of space for their Email Accounts. There is no way to have this space increased. The only way to free up space on a full account is to manage your existing messages. You can do the following:
- Check your drafts, deleted items, and RSS feeds. If there are many items in these folders you should delete them.
- Archive old messages that you need to save. Archiving involves moving messages off of the server and on to your local computer. For instructions on Archiving, please view the Archiving Tutorials.
How do I configure my e-mail to my mobile device?
How do I create a new email address for my department?
Requests for a new department email can be made through the Mailbox Request Form.
How do I connect to the campus wireless?
How do I configure my personal laptop to print on the school network?
For help configuring your computer for wireless printing on the BYU-Idaho Network please visit the Wireless Printing Tutorial.
Where can I find a tutorial on how to use my Cisco campus phone?
For a video tutorial, please visit the VoIP Training Tutorial.
The screen is black. What do I do?
Check the connections on the back of the phone and to the computer or wall. If it still doesn't work, call the BYUI helpdesk at 208-496-9000.
Where can I find a tutorial on how to use Adobe Connect?
There are a lot of tutorials on the ATS Website.
How can a student share their screen in Adobe Connect?
Have the student log in, and instruct them to do the following:
- Click Share My Screen in the middle of the Share pod.
- Select Meeting > Share My Computer Screen.
- If the student does not have a supported version of the Adobe Acrobat Connect Add-in, a dialog box will ask whether you want to install it. The add-in supports screen sharing. Click Allow to download the add-in.
- In the Start Screen Sharing dialog box, student should do one of the following:
- Select Desktop to share the entire desktop. (If there are more than one monitor connected to the computer, a desktop will appear for each monitor. Choose the desktop to be share)
- Select Windows to share one or more windows that are open on the computer. (Choose the windows to be share.)
- Select Applications to share one or more applications that are running on the computer. (Choose the applications to be share.)
- Click the Share button.
How do I set up breakout sessions?
Note: The instructor who is leading the meeting should assign the presenters to the Adobe Connect Breakout Sessions. Presenting students cannot make the change on their own.
- Click on “Meeting” on the top left hand corner of the screen after login into the meeting
- Click “Manage Access & Entry”
- Select ”Auto Promote Participant to Presenter ” (Make sure it is checked)
Can I reset the Adobe Connect passwords for my participants?
How long can I check out my laptop?
Generally, laptop checkouts are only for a couple weeks. However, extended checkouts are possible and existing checkouts can be extended. To extend a checkout and for other questions and concerns, please call the help desk at 208-496-9000.
What is the difference between Laptop Rentals and Laptop Checkouts?
Laptop rentals are available for between 1 and 2 semesters at a time for qualifying students. Laptop Checkouts are available to faculty and are a lot more flexible in duration of the checkout.