International Travel Emergencies

Revised:    September 30, 2015

POLICY

GeoBlue Worldwide Health Insurance is required to be purchased for all international travel involving students and employees. The University also has an agreement through the Church with SOS International to provide additional emergency services if needed. Any injury or sickness that requires medical attention while in a foreign country needs to be handled with the coordination of GeoBlue and BYU-Idaho Financial Services. In order for Financial Services to assist in processing any claims, information regarding the incident must be submitted in a timely fashion. To ensure the proper handling of international travel emergencies and to obtain the required information for claims management in a uniform and timely manner, the following procedures are to be followed.

 

PROCEDURES

 

1.   MEDICAL EMERGENCY - go immediately to the nearest physician or hospital. As soon as possible after arrival, contact GeoBlue. GeoBlue will take the appropriate actions to assist and monitor the medical care until the situation is resolved.  If GeoBlue feels it is necessary, they will use other agencies including but not limited to SOS International. By contacting GeoBlue first, it increases the likelihood that they will pay for these services. GeoBlue will also assist in the initial claim management and try to arrange for payment directly to the care provider rather than having the University or the student pay the provider and later seek reimbursement from GeoBlue. IF EVACUATION SERVICES ARE NEEDED, GEOBLUE MUST BE INVOLVED AND MAKE THE ARRANGEMENTS OR THEY WILL NOT PAY FOR ANY EXPENSES.  GeoBlue can be reached 24 hours a day, 7 days a week by calling them collect at +1.610.254.8771. 

 

2.    INJURY OR SICKNESS (NON-EMERGENCY) - contact GeoBlue before seeking medical attention. GeoBlue can be reached 24 hours a day, 7 days a week by calling them collect at +1.610.254.8771. GeoBlue will direct you to a trusted healthcare facility and will take the appropriate actions to assist and monitor the medical care until the situation is resolved. If GeoBlue feels it is necessary, they will use other agencies including but not limited to SOS International. By contacting GeoBlue first, it increases the likelihood that they will pay for these services. GeoBlue will also assist in the initial claim management and try to arrange for payment directly to the care provider rather than having the University or the student pay the provider and later seek reimbursement from GeoBlue. IF EVACUATION SERVICES ARE NEEDED, GEOBLUE MUST BE INVOLVED AND MAKE THE ARRANGEMENTS OR THEY WILL NOT PAY FOR ANY EXPENSES. 

 

3.    NON-MEDICAL EMERGENCY AND SECURITY CONCERNS - contact GeoBlue. They will evaluate the situation and provide services accordingly. GeoBlue will work with the University to determine the best solution to resolve the situation. IF EVACUATION SERVICES ARE NEEDED, GEOBLUE MUST BE INVOLVED AND MAKE THE ARRANGEMENTS OR THEY WILL NOT PAY FOR ANY EXPENSES. GeoBlue can be reached 24 hours a day, 7 days a week by calling them collect at +1.610.254.8771. 

 

4.    If students have conduct problems, become ill, hospitalized, involved in accidents, or die, University Security should be contacted immediately at 1-208-496-3000. They in turn should notify the following individuals:

 

1. Academic Travel Non-Academic Travel Employee Travel
Leesa Allen: Travel Administrator Kip Harris: Dean of Students Eric Harmston: Safety Officer
Office: 1-208-496-1974 Office: 1-208-496-9200 Office: 1-208-496-3053
Home: 1-208-243-2604 Home: 1-208-356-7738 Home: 1-208-745-0556
Cell: 1-208-243-2604 Cell: 1-208-313-6086 Cell: 1-208-201-1832
Email: allenle@byui.edu Email: harrisk@byui.edu Email: harmstone@byui.edu
2. Travel Office
Jeorgette Requiron: Travel Services Coordinator
Office: 1-208-496-2340
Cell: 1-208-313-5660
Email: requironj@byui.edu
3. Financial Services
Tyler Andreasen: Risk Management Coordinator
Office: 1-208-496-1972
Cell: 1-208-569-6516
Email: andreasent@byui.edu

     To expedite insurance claims management include the name of the participant, a description of the sickness or injury, what care has been received, and the name and contact information of the GeoBlue representative that is coordinating the care.

 

5.   Financial Services will work with GeoBlue, the claimant, tour group leaders, and any other necessary parties to ensure the claim is processed in a timely fashion,

      however as GeoBlue provides personal medical insurance, the information they can share with BYU-Idaho may be limited.

 

6.   As the student is the insured party not the University it is highly encouraged that the student pay for any medical expenses not directly covered by GeoBlue rather than using University funds - including credit cards. The student likely will need to submit reimbursement forms directly to GeoBlue to process the claim that include receipts and any other applicable documentation. The required form is found at www.geobluestudents.com or can be provided by Financial Services. If the claim is accepted, GeoBlue submits reimbursement payment to the student. If University funds were used rather than the student’s funds, the student’s BYU-Idaho account will be charged. They will be responsible to submit a claim to GeoBlue to receive the funds to pay off this balance. Note: due to exchange rates often the amount charged the student and the amount GeoBlue reimburses is different.



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