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Brigham Young University - Idaho

University Message

Department Overview

The goal of the Academic Technology Services department is to implement educational technology into the learning model. We achieve this by offereing hands on training and consulting over the phone and in person for a vaiety of campus technologies. Our department also provides classroom audio visual support, including lecture capture. We assess and create instructional materials and we help introduce new technologies for classroom applications.

"I believe that at BYU-Idaho, we must learn to use new technologies and develop methods, materials, programs, and concepts that not only can be applied to our students on and off our campus, but also can be effectively and efficiently applied by others across the Church and, indeed, across the world." -Kim B. Clark

Student Technology Center (STC)

The Student Technology Center (STC) exists to help students with technological questions and to assist students with various technology-oriented assignments. To accomplish this task, the STC works with faculty members to better understand the technological needs for the various assignments. The STC student staff will then learn these technologies to become a resource for the faculty in helping the students with their technology assignments. The STC can assist students with I-Learn, photos, video and audio editing, design projects, word processing, presentation, spreadsheets, and other academic computer programs and hardware.

Faculty Technology Center (FTC)

Need help setting up your courses in I-Learn?
We can either teach you how to set up your courses in I-Learn through hands-on training, or we can save you time by doing it for you. Some instructors prefer setting things up by themselves so they can ultimately understand how to do so in the future. Others want to save time by having us do it. We're OK either way. Our goal is to make your life easier.
Need quick hands-on help using I-Learn?
An I-Learn Service Representative (ISR) is assigned to each academic department on campus. ISRs are student employees who are experienced with the ins and outs of I-Learn. They are here to help you and your TAs get up to speed with I-Learn.
Need training for software applications?
We can arrange for individual, group, or department training sessions customized to your interests and needs. The Faculty Technology Center is the place for all your technology training needs. We can train faculty to use technology or we can simply give them a finished product. We offer services for most campus technologies. Faculty members can either walk in to MCK 355 any time between 8am and 6pm or call us at x7230 to receive phone help or to request an office visit from your I-Learn Service Representative (ISR). Our student employees are always ready to help.

Technologies Supported:
  • I-Learn
  • Microsoft Office
  • Adobe Connect
  • i>Clickers
  • Video and Audio editing
  • Emerging Campus Technologies
Training workshops are taught weekly on a variety of topics. We also have helpful online tutorials .
Need help creating instructional materials?
The FTC is just the place. Our student assistants can give you hands-on help with tasks such as scanning images, editing audio and video material, photo manipulation, CD/DVD burning, and professional presentations.

Help Desk

The Help Desk and Call Center is the one-stop-shop area for technology assistance for the entire campus. Faculty should contact this area for assistance in any of the items listed below.

The Help Desk is located in room 322 in the Mckay Library. We can also be reached at 496-9000. If you prefer, you can submit requests for assistance at our website, http://www.byui.edu/helpdesk or by emailing us at helpdesk@byui.edu.

Support Is Provided For:
  • I-Learn
  • my.byui.edu
  • TEC (classroom consoles)
  • E-Mail
  • Desktop Applications such as Microsoft Word, Powerpoint, etc.
  • Campus Website
  • Cell phone information
  • Network diagnostics
  • Laptop Initiative
  • Student hardware technical assistance
  • Student access such as NetID's, passwords, etc.
  • SharePoint
  • Knowledgebase access
  • Virtualization
You should also contact the Help Desk to request I-Learn training for an individual, department, TAs, and for classroom lecture capture.

Photo Lab

Photo and Lecture Capture services are available for both instructional and personal use. Photo services include portraits, passport photos, student teaching photos, and group photos. We copy and restore old photographs, and can take portfolio photos of artwork to digitize them. We also offer lecture capturing services, where one of our employees will sit in on the class and record it.

  • Photo Services Include:
    • Portraits
    • Employees
    • Groups
    • Clubs
    • Organizations
    • Departments
  • Passport Photos
  • Copying and Restoration
  • Portfolio Photos
    • Artwork
    • Graphics
    • Packaging
    • Projects
    • Models
  • Black and white prints
  • Promotional photographs
  • Classroom Video Capture

Classroom Technology

If you need help learning how to use the Technology Enhanced Classroom (TEC) stations in campus classrooms, call x9000. You can also call 496-9000 if you have problems with the equipment in the TEC stations.

Problems may include:
  • Video projector not displaying
  • DVD/VCR not working
  • Teaching station keyboard tray broken
  • Overhead (opaque) projector on cart not working
  • Equpiment on a cart not needed in a particular classroom
  • No sound coming from the system
For problems or issues with the computers in the classrooms, notify the TSS for your building.

Education Technology Lab

The Education Technology Lab is a lab for education majors to take their Technology Competency Assessment (TCA).